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Executive - Customer Relations
Job Summary:
The key responsibilities are to build and preserve trusting relationships with customers and find ways to outperform the competition and maintain the company’s positive image.
Job Description
- Responsibilities and Accountabilities:
- Understand customer needs and develop plans to address them.
- Resolve customer complaints quickly and effectively.
- Forward upselling and cross-selling opportunities to the sales team.
- Promote high-quality sales, supply and customer service processes.
- Aim to preserve customers and renew contracts.
- Approach potential customers to establish relationships.
- Tools & Resources required:
Desktop
Mobile
Job Specifications
- Qualification(s):
Any graduation
- Experience
- Nature of Experience: Experience in customer service.
- Length of Experience: 1-2 years experience.
- Skill Set & Personality Traits required:
- Excellent communication skills in Hindi and English.
- Knowledge of customer relationship management (CRM) practices.
- Problem-solving attitude.
- Excellent communication skills.
- Aptitude for fostering positive relationships.
- Teamwork and managerial skills.
- Customer-oriented mindset.
- Location: Chennai
- Age Group: 20 – 24 years.
- Additional information:
Preference to those passionate in customer service.
