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Master Service Agreement

A contractual agreement in which two parties, a client and a service provider, agree to terms and conditions to govern all long-term transactions between them.

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How Does A Master Service Agreement Work?

The Master Service Agreement covers the entire relationship between a service provider and a customer, covering all aspects of the contract that are likely to arise.

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What is a Master Service Agreement?

A Master Service Agreement is a contractual agreement in which two parties, a client and a service provider, agree to the terms and conditions that are to govern all long-term. transactions between them. Contracts such as these are useful in sectors that involve a large number of transactions between the provider of service as well as a customer and may include a separate statement of work for each.

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Advantages of a Master Service Agreement

Covers The Entire Relationship

The Master Service Agreement covers the entire relationship between service provider and customer, covering all aspects of the contract that are likely to arise. Such an agreement is beneficial to have in place before starting a long-term relationship.

Saves Time

It provides a framework to quickly negotiate agreements. Therefore, the same terms need not be repetitively negotiated for deals that are very similar to each other.

Checklist of a Master Service Agreement

  • The terms of the contract must be futuristic with the view of issues encountered by parties.
  • The functions and duties of the first party company.
  • The functions and duties of the second party company.

What Are The Common Terms of a Master Service Agreement

  • The common terms of MSA that extends to projects subject to the same professional service and terms which do not cover to subsequent and future transactions. There would be a separate clause for the application of common or generic terms of the agreement.
  • Dispute or arbitration clause; the seat of arbitration, venue of arbitration and laws governing the arbitration.
  • Intellectual property rights; this part of the contract deals with the intellectual properties created or arose out of the business transaction. Confidentiality term; this a widely used term of the contract especially by the data processing companies.
  • Indemnity; the major clause of any contract which is most commonly used to sue the other party and third party sue the parties to contract for compensation.
  • The way by which a particular condition or term will be performed,
  • The benchmark for the service rendered or products delivered.
  • The consequences of the breach of contract or non-compliance of terms.
  • Handling of the employee and soliciting their clients.
  • Warranty and guarantee.
  • Mode of payment of fees and other professional charges.

Master Service Agreement Procedure


Once you send in a request, our representative will get in touch with you to understand your requirements. If further details are required, we will contact you for the same. Once these are in, we will work on the request and send it to you for review within 3 to 4 working days.

Changes in Agreement

In case you would like to make any changes to the agreement, our lawyers will work on them. Two rounds of iterations are included in the original price.

Documents required to register a Master Service Agreement.

  • Government ID proof with photo.
  • Incorporation certificate.
  • Address proof.
  • The financial statement of both companies for the past financial year.

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We provide access to reliable professionals and coordinate with them to fulfill all your legal requirements. You can also track the progress on our online platform, at all times.

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By handling all the paperwork, we ensure a seamless interactive process with the government. We provide clarity on the incorporation process to set realistic expectations.

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With a team of over 300 experienced business advisors and legal professionals, you are just a phone call away from the best in legal services.

Recent Updates

Privacy of Citizens is Topmost Priority: Kerala Govt. to High Court

22-APR-2020: The Kerala Govt. has informed the Kerala High Court about steps taken by them to ensure the privacy of citizen-centric data during the COVID-19 pandemic. The Govt said that necessary provisions have been incorporated in the Master Service Agreement with Sprinkler, the US-based tech firm, to ensure the same.

IT Suppliers are Requesting Clients to Relax Master Service Agreements (MSAs)

15-Apr-2020: A recent report in Computer Weekly has mentioned that the COVID-19 outbreak has affected many new deals and contract renewals across the Indian IT industry. Hence, IT suppliers have asked their clients to relax MSAs and SLAs to enable remote service delivery extensively.

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