What is an SLA?

A service level agreement (SLA) is a formal document between a service provider and the user. It does not define how the service will be delivered but rather provides a measurable framework for the provision of that service. Some metrics that are used to define the SLA might include the mean time between failures, an agreed accepted level of downtime across an agreed time frame, support response and resolution times.

Add a Comment

Get all the information in your inbox

Advantages of a Service Level Agreement

Eliminates Unrealistic Expectations

Customers are frustrated when their expectations are not met, whether or not these expectations are realistic. A comprehensive SLA effectively manages these expectations by communicating the abilities of the service provider.

Simplifies Complex Issues

Customers don't usually want to understand how your service works. What they want to know is how it will affect them. The SLA, therefore, describes the issues that are likely to arise, what the immediate response will be and how the matter can be resolved if the response is not satisfactory.

Service Level Agreement Procedure

2 Working Days

Once you send in a request, our representative will get in touch with you to understand your requirements. If further details are required, we will contact you for the same. Once these are in, we will work on the request and send it to you for review within 3 to 4 working days. Feel free to get back to us if you would like any changes.

2 Working Days

In case you would like any changes to the agreement, our lawyers will work on them. Two rounds of iterations are included in the original price.

Why Vakilsearch

4 Business Days

At Vakilsearch, we can deliver all your documentation requirements in just four working days. And if you're not totally satisfied, we'll take another couple of days to work on the modifications you need. All at the lowest price, both online and offline.

9.1 Customer Score

We make your interaction with government as smooth as is possible by doing all the paperwork for you. We will also give you absolute clarity on the process to set realistic expectations.

160 Strong Team

Our team of experienced business advisors are a phone call away, should you have any queries about the process. But we'll try to ensure that your doubts are cleared before they even arise.