A service level agreement is a formal document between a service provider and a user of that service.
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An SLA is an arrangement between two parties i.e. the provider of the service and the person making use of that service. It includes a set of deliverable promises that one is expected to provide to another under the terms of the agreement. Commonly, an SLA is seen between a company (service provider) and clients.
An SLA is written after careful judgement and assessments. An ideal SLA must define the statement of objectives, scope of services, service provider and customer responsibilities, performance metrics, penalties for contract breach, etc. There is a need for the SLA to be precise and should cater to the wants and requirements of the provider and the user. Hence, it is necessary that such agreements are drafted under the guidance of organisations such as Vakilsearch. Vakilsearch houses trained experts who will provide you with the exact guidance you need. Read on to find out more about SLAs.
After taking up your request to draft an SLA, our lawyers will reach out to you and gather all the relevant details. If there are any queries from our end, our lawyers may contact you after for the same. The initial draft will then be sent to you in 2-4 business days. We will also allow up to two rounds of iterations at no extra cost. Here is a brief as to how we carry out the procedure.
Drafting an appropriate SLA agreement is necessary. A poorly drafted SLA agreement is detrimental as it can affect the relationship between the provider and the customer. Hence it is important to seek guidance from legal experts. We at Vakilsearch will always keep your interests in mind. We also allow up to two rounds of iterations with no extra cost. If there are changes that need to be made, our lawyers will do that for you. With the help of Vakilsearch, we will give you the best experience as we house experienced professionals with in-depth technical knowledge who will guide you at every step of the way. With service standards that are client-centred, reliable, and ethical, we will always be here to support you.
Note: For every issue or concern you may have, our experts will assess your situation and advise you on the best course of action.