A formal document between a service provider and the user that provides a measurable framework for the provision of that service.
Our platform connects you to highly rated lawyers
The first draft will be shared with you in four days
We do two rounds of iterations at no extra cost
A service level agreement (SLA) is a formal document between a service provider and the user. It does not define how the service will be delivered but rather provides a measurable framework for the provision of that service. Some metrics that are used to define the SLA might include the mean time between failures, an agreed accepted level of downtime across an agreed time frame, support response and resolution times.
Customers are frustrated when their expectations are not met, whether or not these expectations are realistic. A comprehensive SLA effectively manages these expectations by communicating the abilities of the service provider.
Customers don't usually want to understand how your service works. What they want to know is how it will affect them. The SLA, therefore, describes the issues that are likely to arise, what the immediate response will be and how the matter can be resolved if the response is not satisfactory.
Once you send in a request, our representative will get in touch with you to understand your requirements. If further details are required, we will contact you for the same. Once these are in, we will work on the request and send it to you for review within 3 to 4 working days. Feel free to get back to us if you would like any changes.
In case you would like any changes to the agreement, our lawyers will work on them. Two rounds of iterations are included in the original price.
At Vakilsearch, we can deliver all your documentation requirements in just four working days. And if you're not totally satisfied, we'll take another couple of days to work on the modifications you need. All at the lowest price, both online and offline.
We make your interaction with government as smooth as is possible by doing all the paperwork for you. We will also give you absolute clarity on the process to set realistic expectations.
Our team of experienced business advisors are a phone call away, should you have any queries about the process. But we'll try to ensure that your doubts are cleared before they even arise.