What is an SLA?

A service level agreement (SLA) is a formal document between a service provider and the user. It does not define how the service will be delivered but rather provides a measurable framework for the provision of that service. Some metrics that are used to define the SLA might include the mean time between failures, an agreed accepted level of downtime across an agreed time frame, support response and resolution times.

Advantages of a Service Level Agreement

Eliminates Unrealistic Expectations

Customers are frustrated when their expectations are not met, whether or not these expectations are realistic. A comprehensive SLA effectively manages these expectations by communicating the abilities of the service provider.

Simplifies Complex Issues

Customers don't usually want to understand how your service works. What they want to know is how it will affect them. The SLA, therefore, describes the issues that are likely to arise, what the immediate response will be and how the matter can be resolved if the response is not satisfactory.

Service Level Agreement Procedure

3 Working Days

Once you send in a request, our representative will get in touch with you to understand your requirements. If further details are required, we will contact you for the same. Once these are in, we will connect you to a verified lawyer, who will prepare the draft and send it to you for review within 3 to 4 working days.

2 Working Days

In case you have any clarifications or would like to make changes to the draft, the assigned lawyer will work on them. Two rounds of iterations are included in the original price.

Why Vakilsearch

Access to Experts

We connect you to verified expert lawyers, who will work on your documents until you're completely happy. You can track the progress on our platform at all times.

9.1 Customer Score

Clients are delighted with our service! They have consistently rated us highly because of our focus on simplifying legal requirements and providing regular updates.

200+ Strong Team

Our team of experienced business advisors are just a phone call away, should you have any queries about the process. Our team will ensure that your interaction with professionals is smooth and seamless.