Benefits of Service Level Agreement
Keeps Disappointments at Bay
Clients are disappointed when certain tasks and expectations are not kept, even though some of them may be unrealistic. A good SLA efficiently takes care of these situations by specifically defining the capabilities of the utility provider.
Reduces Complexities
The general behavior of customers and clients is they usually would not want to learn or understand the functions of the service provider. However, what the clients are eager to know is how they will benefit them. A SLA agreement, therefore, defines and explains the problems that may appear during the course of the agreement, what the prompt feedback should be and how the problem can be neutralised if the feedback is not adequate.
