Service Level Agreement & its Importance

A SLA or otherwise known as Service Level Agreement is an official record between the service renderer and the consumer. However, it doesn’t describe the ways in which the service will be rendered but gives a determinable structure for the arrangement of the service. A few ways to measure and define the SLA agreement are assessing the mean time between incompetency, an acknowledged and approved level of downtime across a mutually settled period of interval, assisted feedback and verdict times.

Benefits of Service Level Agreement

Keeps Disappointments at Bay

Clients are disappointed when certain tasks and expectations are not kept, even though some of them may be unrealistic. A good SLA efficiently takes care of these situations by specifically defining the capabilities of the utility provider.

Reduces Complexities

The general behavior of customers and clients is they usually would not want to learn or understand the functions of the service provider. However, what the clients are eager to know is how they will benefit them. A SLA agreement, therefore, defines and explains the problems that may appear during the course of the agreement, what the prompt feedback should be and how the problem can be neutralised if the feedback is not adequate.

Service Level Agreement Process

3 Business Days

Upon contact, your request to file for a Service level Agreement will be received and our representative will be in touch with you to take your request forward. If we need more information from your end, we will call you as and when required. After we receive all your details, our in-house lawyers and legal experts, will create the legal notice and send it across for your view within 2- 4 business days.

2 Business Days

Your original price includes two rounds of iterations. Therefore, if you need any changes done to the Service Level Agreement, our lawyers will do the needful and send it across to you for your view once again.

Why Vakilsearch

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200+ Strong Team

Our team of experienced business advisors are just a phone call away, should you have any queries about the process. Our team will ensure that your interaction with professionals is smooth and seamless.

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