Relationship Manager (Service care)

• Be the SPOC across services for a customer.
• Update ticket/sub milestone status for all services within customer entity.
• Manage: Customer interaction & escalations.
• Handhold customer in the first few days of the service starting.
• Talk to customer: regular intervals and maintain open channel.
• Send weekly, daily updates on Service progress.
• For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.
• Establish customer 'hotline' in case of urgency and issues apart from delivery executives.
• Touch base on escalations and liaise with departments towards earliest closure.
• Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.
• Excellent ability in analyzing the opportunity for cross-selling and up selling.

Desktop

Mobile

Any graduation.

• Excellent client handling skills.
• Dynamic and energetic individual.
• Ready to take up challenging tasks with a go – getter attitude.
• Excellent communication skills.
• Problem solving ability with a good presence of mind.
• Good Communication in English and Hindi is must