Head of Operations

• Formulate and evaluate operations process flow strategies with the executive team and promote their implementation.
• Translate the strategic goals into operational plans to achieve the required targeted growth in sales and profit.
• Implement and evaluate regularly the efficiency of operations procedures according to organizational objectives and apply improvements.
• Coordinate customer service operations and find ways to ensure customer retention.
• Ensure compliance with local and international laws (e.g. data protection).
• Oversee the implementation of technology solutions throughout the organization.
• Manage contracts and relations with customers, vendors, partners and other stakeholders.
• Evaluate risk and lead quality assurance efforts.
• Oversee expenses and budgeting to help the organization optimize costs and benefits.
• Mentor and motivate teams to achieve productivity and engagement.
• Present a range of financial/non-financial reports on operational performance and suggest improvements.
• Evaluate overall performance of the team by gathering, analyzing and interpreting data and metrics.

• Desktop
• Laptop

MBA Professionals [Lawyer, CA or CS] who has been involved in any product company or consulting company

• Nature of Experience: Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people. Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy. Must possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions such as the current economic climate. Must demonstrate a proven ability to motivate, coach and develop people.
• Length of Experience: 8 – 12 years.

• Process Excellence Experience.
• Visible Leadership skills – can motivate others to achieve.
• Resourceful, solution orientated, and decisive by nature.
• Strong professionally – credible with integrity.
• Self-starter with high energy levels.

• Preferred Six Sigma Professionals.
• Additional preference would be given to candidates who are either qualified or semi-qualified Chartered Accountant or Company Secretary.
• Candidates with experience in working with a startup, Product Companies (like Cleartax, Freshworks, Swiggy, Flipkart, Chargebee, Zoho, Indiafilings), Consulting Companies (like McKinsey, Boston Consulting Group, Bain) are preferred.