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Consumer Complaints

How to File a Consumer Complaint in court via web and phone

Filing a complaint can be lengthy; if you want to know how to file a complaint, keep reading this blog.

If you take a legal approach and register a complaint with a consumer court, this article will explain how to do so. When submitting a complaint, there are a few things to remember.

Who Can File a Complaint?

The following people or entities can bring a claim before the consumer complaints court:

  • A person is a consumer if they meet the following criteria:
  • In exchange for anything of worth, the person has bought something or used a service.
  • They must have purchased the things for personal use instead of selling or making money.
  • Any organization formed only for the benefit of its members and not for profit under the Companies Act of 1956 or any other legislation
  • Both the federal and state governments
  • Customers who share a common interest
  • A consumer’s legal heir or representative in instances of death.

Suppose all of the following elements are met. In that case, a online shopping complaint can be submitted by the Consumer as im an ESOP Lifecycle, his legal successor or representative, or a volunteer consumer association.

They should meet any of the following conditions:

  • The two-year statute of limitations for bringing a lawsuit has not expired;
  • The person who files a complaint must be sane, financially stable, and of legal age.

Complaints can only be filed on behalf of “Consumers” who meet the criterion of what they are entitled to. The ecommerce complaint here refers to any written statement by the complainant.How to file a complaint in consumer court

What can be the reasons for filing a Complaint?

Unethical trade practices

The ultimate purpose of any firm is to make the most money possible. However, unfair practices such as defrauding clients, misrepresenting prices, and other infractions persist in the marketplace. It is a broad word that includes incidents where municipal authorities could not put up a warning sign while the road was still being constructed. Unfair trade practices were also found to have been used by a private contractor who failed to cover a maintenance hole, resulting in an accident. Because of this, the customer is entitled to register a consumer court complaint if any unfair commercial conduct is involved in any transaction.

The falsification of food

A violation of the Indian Penal Code is committed when food is tampered with to lower quality and raise prices. Examples include mixing salt with sawdust or ghee with dalda. Unfair consumer practices encompass even the impurity of the medication. Consumption and life are both threatened by adulteration. Food adulteration is an issue that should always be brought to the public’s attention.

The quickest way to weigh and measure

Most of the time, a typical general store defrauds its customers by under weighting the things it sells. It will appear that the goods weigh 1 kg on the scale, but it weighs roughly 800 grams. These kinds of malpractices threaten consumers’ interests.

False and misleading data

Everything may be found online in today’s technologically advanced world. Buying items online has many drawbacks, one being that sellers will do their best to deceive customers by offering misleading information. As a result of the broad scope of the Consumer Protection Act, online scams are also covered.

Defaulting on commitments

To uphold a promise, a corporation must first make a promise of its own. Some guarantees sound lovely, but if they can’t keep up with the contract, it can lead to many complaints, distrust, and customers switching to competitors.

Dissatisfied customers

Untrained customer service personnel that do not know how to converse with consumers correctly keep them waiting for extended periods before they can handle difficulties, which is a sign of poor customer service. Representatives are occasionally unable to resolve specific concerns or provide straightforward answers. When customers cannot resolve their problems, customer complaints begin.

When Can a Consumer File A Consumer Complaint?

If all of the following elements are met, a complaint can be submitted by the Consumer, his legal successor or representative, or a volunteer consumer association in customer complaint court.

  • The service provider’s use of unethical or restricted business practice.
  • Defective goods, whether the complainant has purchased them or has agreed to do so in the future;
  • There is a deficiency in the services provided, whether they were hired, availed of, or agreed upon.
  • Overcharging for goods or services beyond the price set by law, the price indicated on the packaging of items, the price list published, or as otherwise negotiated between the parties;
  • Trade-in hazardous goods or services that represent harm to life and safety when used or availed, provided that the trader knows the dangers of the goods and services.

If you’re going to make a good case for your complaint, you’ll need the following documents to back it up:

  • What you’ll need to keep track of your purchases: invoices, delivery receipts, packing for a product, and online booking records.
  • Complaint letter and notice were given to the seller/manufacturer by letter
  • You can register a complaint in a consumer court using the National Consumer Helpline (NCH) website or app. Look at the step-by-step instructions.

How to Complain About a Retailer on the NCH Website?

  • The National Consumer Helpline’s website is an excellent place to start.
  • Create an account or sign in 
  • It’s straightforward to sign up if you haven’t already; fill out the form, choose a password, and enter an OTP to confirm your identity.
  • The next step is to select the type of grievance you wish to pursue.

Complaints from Consumers

If you have a question or complaint regarding a product or service you received in exchange for money, this option is for you. Examples include airlines, banking, automobiles, DTH, electricity, online shopping, FMCG, electronics, educational institutions, and real estate. The drop-down menu provides options for grievance type, location, industry, and company name. Include a detailed description of the issue and any supporting documentation.

Inaccurate Advertising

Here, you can criticize any commercial or aspect of an advertisement that you believe to be deceptive. Advertisements in newspapers, television, radio, billboards, walls, magazines, posters, and even on the internet, such as YouTube and Facebook, are included. Details like state, city, industry, media type, etc., must be selected from a drop-down menu before you can submit your form. Add your company’s name and address and the specifics of your complaint, and attach any relevant supporting evidence.

Consumers’ Commission receives complaints about E-DAAKHIL.

Complaints can be filed online or offline through this platform, and digital payments can be made in connection with them. The National Consumer Disputes Redressal Commission started in September 2020. (NCDRC). Later, this facility was extended to 23 states and UTs for the appropriate State Commissions and District Commissions. From any location, the customer can file a consumer notice format complaint.

A virtual courtroom is provided by services such as:

  • Filing notifications on the internet
  • Obtaining the link to the specific case document for any pending lawsuit
  • Obtaining a copy of the video of the hearing,
  • For points highlighted by a different party, a written response
  • Other complications, such as the complainant submitting extra paperwork, may also arise.

Consumer Complaint Form for the UMANG App 

On Android and iPhone, the UMANG App allows you to make a Consumer Complaint. 

  • You can get the NCH app: for your phone from the Google Play Store or the Apple App Store, respectively.
  • Log in if you already have an account, or sign up for a new one.
  • Search for the National Consumer Helpline in the All Services section.
  • Press the Register Grievance button.
  • Unlike the NCH App and website, you can only file a Grievance complaint about a product or service here. To accomplish this, you’ll need to fill out information such as the state where the product was purchased, the city where it was purchased, the industry, the firm name, the grievance description, and more.


When you’ve had a harmful or undesirable experience with a product or service you’ve purchased, you can register a consumer complaint. You will be notified via email when your complaint has been received and processed. If you need help with filing any complaints, you can contact Vakilsearch.

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