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Master Service Agreement

How to Negotiate MSA and Colocation Contracts?

In this article, you will learn about how to negotiate MSA and Colocation Contracts.

Agreements are a shared agreement of the parties’ comparative rights and responsibilities. An agreement is an arrangement between parties that creates legally binding obligations. Finally, a master service agreement (MSA) is a consolidated legal document that combines separate but related agreements signed by the same parties. 

Colocation providers typically use a master service agreement (MSA) to cast out all of the terms, conditions, and requirements pertaining to their colocation service offering. They may also include a service level agreement (SLA) exhibit with the MSA.

What Does a Colocation Contract Include?

While colocation agreements and expert assistance arrangements MSAs vary from one supplier to another, most of the arrangements incorporate the accompanying segments: secrecy, conveyance necessities, debate goal, geographic areas, protected intellectual property, restrictions of responsibility, risk-taking, instalment terms, setting of regulation, guarantees, and work principles.

Fortunately, most segments of a colocation contract and MSA are debatable. The awful news is that they can go through a few rounds of lawful redlines before acknowledgement from the parties. This can defer instalment dates and even explode the deals assuming the two players can’t settle. Let’s look at what can be negotiated! 

Is Total Cost of Occupancy (TCO) negotiable?

Many prospective customers are unaware of the costs and requirements of purchasing colocation services. TCO in colocation includes the initial deposit, which covers several months of monthly recurring charges (MRC). Non-recurring charges (NRC), monthly recurring charges (MRC), and specific requirements such as business insurance and workers’ compensation policies are also included. This differs based on the provider. TCO is negotiable in general.

Are Non-Recurring Costs (NRC) Negotiable? 

What is a non-repeating charge? In the colocation world, a non-repeating charge (NRC) is a one-time capital expense that incorporates arrangement and regulatory expenses, materials, account arrangement, security, movement charges, transporter association costs, hardware buys, parts overhauls and reviving gear, work for the establishment, arrangement expenses, and other single time charges. Overall, these charges are somewhat negotiable. 

Initial Deposit for Colocation Services and Can We Negotiate It?

An initial deposit may be included with the NRC payment when the agreement is signed. Initial deposit requirements are determined by the contract term, operating model, and customer creditworthiness. Initial deposits protect customers who stop paying or terminate their services early. Customers almost always receive their initial deposit back or apply it to their final billing statement.

While negotiating non-recurring costs (NRC) can be difficult, colocation providers may choose to waive some or all of the NRC based on the length of the contract and colocation space and power obligations. Furthermore, certain providers may offer special promotional offers or waive NRC charges at all or specific data centre locations and facilities throughout the year.

Are Recurring Monthly Charges (MRC) Negotiable?

MRC, otherwise called a month-to-month repeating charge, is the sum on a proclamation or receipt that a client legally pays a colocation, organisation, or other specialist co-ops. Assuming a charge shows up in the MRC section that you accepted as a one-time cost, for example, an overhaul expense, it very well may be the consequence of a slip-up made by the colocation supplier. It’s vital to recognise all MRCs and assess whether they ought to be repeating charges or not.

Month-to-month repeating charges (MRC) can be negotiated based on a few variables. Remember that some colocation suppliers won’t haggle on cost at all. It is the cost – end of the story. Nonetheless, numerous colocation suppliers will change MRC in light of colocation space and power responsibilities, contract terms, and misc services. 

Choosing the Best Colocation Services 

What amount of colocation space, power, and bandwidth do you need? This is the most important factor for MRC. The majority of colocation customers are estimated to use only 40-50 % of the kW power allocated to them by the colocation provider. As a result, the data centre owner or operator gains a profit centre. On the other hand, you must be cautious about not having enough space and power. This is especially important if you intend to expand within the data centre. It all comes down to correctly sizing your IT infrastructure for today and tomorrow.

When Should You Buy Colocation? 

Your ability to bargain with a colocation supplier is also heavily influenced by the colocation facility, and sales performance over a month, quarter, or year. The price of colocation services may be affected by timing. Can you schedule your infrastructure purchases around the end of the month or quarter? If this is the case, you will have a good chance of obtaining a better deal on your colocation pricing.

What Are Service Level Agreements (SLAs) And Is It Negotiable?

Agreements (SLAs) aid in the management of expectations and define the conditions under which they are not subject to liability for interruptions or poor performance. Customers benefit from SLAs because they define the performance characteristics of services, which can be matched to the SLAs of other vendors, and they also specify how to resolve service issues, such as through service credits.

The SLA is generally one of two main agreements that a colocation provider has with its customers. Many service providers create a master services agreement to outline the general terms and conditions they will collaborate with customers. SLAs are frequently incorporated by referencing the master services agreement of the service provider. The SLA adds higher precision to the services provided and the measures that will be used to measure their performance between the two service contracts.

 We have clients that endeavour to negotiate terms for colocation supplier SLAs. Be that as it may, numerous colocation suppliers have put their SLAs on secure. The SLAs are so imbued in their frameworks and cycles that they are undeniably challenging to change and open the supplier to an extra amount of risk and expenses. Thereby making them non-negotiable. 


There is obviously a lot to think about when it comes to colocation contracts and master services agreements (SLAs). We’ve outlined the points at which customers can bargain with colocation providers. Reading the entire agreement and consulting legal on redlines is essential for successful negotiation and customer satisfaction. This will assist you in avoiding many issues and possible costs in the future. If you have any queries reach out to Vakilsearch.

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