Consumer Benefits under Consumer Protection Act

Last Updated at: January 08, 2020
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Consumer Benefits under Consumer Protection Act

Consumer Protection Act is welfare legislation enacted by the Government of India to empower the consumers of various goods and services against arbitrary practices of vendors. It aims to provide rights and benefits to consumers of good faith and provides them with appropriate machinery for redressal of their grievances. The various provisions of the Consumer Protection Act that aims to achieve the above objectives are analysed in this article.

Rights of consumers under the Act:

  1. To be informed of the quality, quantity, potency, purity, standard and price of goods and services.
  2. And be assured of access to a variety of goods or services at competitive prices.
  3. To seek redress against unfair or restrictive trade practices.

Authorities under the Act:

The Act creates various authorities aimed solely at the protection of consumer rights.

The Act establishes Consumer Protection Councils under Section 3 at Central, State and District level which are solely set up to advise the Central Government, State Government and District Authority for promotion and protection of consumer rights at different levels.

A Central Consumer Protection Authority under Section 10 of the Act has been provided to be established under the Act to regulate matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements which are prejudicial to the interests of the public and consumers and to promote, protect and enforce the rights of consumers as a class.

The Act also establishes a District Consumer Disputes Redressal Commission under Section 28 known as District Commission. An aggrieved consumer may approach it to file a complaint, concerning any goods sold or delivered or agreed to be sold or delivered or any service provided or agreed to be provided.

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Persons entitled to approach the Commission under the Act are,

(a) to whom such goods are sold or delivered or agreed to be sold or delivered or such service is provided or agreed to be provided; or

(b) who alleges unfair trade practice in respect of such goods or service;

(c) any recognized consumer association, whether the consumer is a member of such association or not;

(d) one or more consumers, where numerous consumers are having the same interest, with the permission of the District Commission, on behalf of, or for the benefit of, all consumers so interested.

The rights of the consumers who approach these forums are protected through effective penalties prescribed under the Act. For instance, if a consumer is prejudiced due to a false or misleading advertisement the manufacturer or the service provider can be punished with imprisonment for two years and a fine of ten lakh rupees. Similarly, if a consumer is subjected to grievous hurt due to adulteration the manufacturer of such a product can be punished with imprisonment of seven years and with fine which may extend to five lakh rupees. This serves as an effective deterrent against producers or manufacturers adopting unfair practices for furthering their profit.

 Benefits for Consumers under the Act:

  1. Consumers are protected against the marketing of goods and services which are hazardous to life and property.
  2. Consumer sovereignty in the choice of goods is guaranteed.
  3. Consumers are entitled to a speedy, simple, and inexpensive relief under the act.
  4. The redressal machinery is available within easy reach to the consumers.
  5. The authorities under the act are made responsible for the protection of certain rights. They are the right to safety, right to choose, right to be heard and right to consumer education. This is enabling legislation and is aimed to be progressive.
  6. The penalties under the Act helps to check arbitrary trade practices in India. Also, it helps in mutual trust in the consumption of goods and services in a consumption-based economy like India.
  7. The Act has proposed provisions for product liability. If the product is under defect, then the service provider has to repay the consumer. A manufacturer or a service provider has to compensate a consumer if the goods/services cause injury or damage to the consumer. This might be due to a manufacturing defect or poor service. This allows for compensation to an injured consumer.

Check out this blog: 6 reasons why you should file consumer complaints.

Conclusion:

The government has brought in many benefits for consumers under the Act. Hence, the Consumer Protection Act is a progressive, welfare legislation that ultimately benefits the consumers of India.

Consumer Benefits under Consumer Protection Act

563

Consumer Protection Act is welfare legislation enacted by the Government of India to empower the consumers of various goods and services against arbitrary practices of vendors. It aims to provide rights and benefits to consumers of good faith and provides them with appropriate machinery for redressal of their grievances. The various provisions of the Consumer Protection Act that aims to achieve the above objectives are analysed in this article.

Rights of consumers under the Act:

  1. To be informed of the quality, quantity, potency, purity, standard and price of goods and services.
  2. And be assured of access to a variety of goods or services at competitive prices.
  3. To seek redress against unfair or restrictive trade practices.

Authorities under the Act:

The Act creates various authorities aimed solely at the protection of consumer rights.

The Act establishes Consumer Protection Councils under Section 3 at Central, State and District level which are solely set up to advise the Central Government, State Government and District Authority for promotion and protection of consumer rights at different levels.

A Central Consumer Protection Authority under Section 10 of the Act has been provided to be established under the Act to regulate matters relating to violation of rights of consumers, unfair trade practices and false or misleading advertisements which are prejudicial to the interests of the public and consumers and to promote, protect and enforce the rights of consumers as a class.

The Act also establishes a District Consumer Disputes Redressal Commission under Section 28 known as District Commission. An aggrieved consumer may approach it to file a complaint, concerning any goods sold or delivered or agreed to be sold or delivered or any service provided or agreed to be provided.

Get legal advice from us

Persons entitled to approach the Commission under the Act are,

(a) to whom such goods are sold or delivered or agreed to be sold or delivered or such service is provided or agreed to be provided; or

(b) who alleges unfair trade practice in respect of such goods or service;

(c) any recognized consumer association, whether the consumer is a member of such association or not;

(d) one or more consumers, where numerous consumers are having the same interest, with the permission of the District Commission, on behalf of, or for the benefit of, all consumers so interested.

The rights of the consumers who approach these forums are protected through effective penalties prescribed under the Act. For instance, if a consumer is prejudiced due to a false or misleading advertisement the manufacturer or the service provider can be punished with imprisonment for two years and a fine of ten lakh rupees. Similarly, if a consumer is subjected to grievous hurt due to adulteration the manufacturer of such a product can be punished with imprisonment of seven years and with fine which may extend to five lakh rupees. This serves as an effective deterrent against producers or manufacturers adopting unfair practices for furthering their profit.

 Benefits for Consumers under the Act:

  1. Consumers are protected against the marketing of goods and services which are hazardous to life and property.
  2. Consumer sovereignty in the choice of goods is guaranteed.
  3. Consumers are entitled to a speedy, simple, and inexpensive relief under the act.
  4. The redressal machinery is available within easy reach to the consumers.
  5. The authorities under the act are made responsible for the protection of certain rights. They are the right to safety, right to choose, right to be heard and right to consumer education. This is enabling legislation and is aimed to be progressive.
  6. The penalties under the Act helps to check arbitrary trade practices in India. Also, it helps in mutual trust in the consumption of goods and services in a consumption-based economy like India.
  7. The Act has proposed provisions for product liability. If the product is under defect, then the service provider has to repay the consumer. A manufacturer or a service provider has to compensate a consumer if the goods/services cause injury or damage to the consumer. This might be due to a manufacturing defect or poor service. This allows for compensation to an injured consumer.

Check out this blog: 6 reasons why you should file consumer complaints.

Conclusion:

The government has brought in many benefits for consumers under the Act. Hence, the Consumer Protection Act is a progressive, welfare legislation that ultimately benefits the consumers of India.

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