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Master Service Agreement

How to Write a Master Service Agreement?

When two people, such as a client and a service provider, agree on the rules for long-term transactions, they call this agreement a "Master Service Agreement." To know more about writing a Master Service Agreement, read the article. 

Before we get into the specifics, let’s take a step back and consider what a Master Service Agreement is intended to do. MSAs are commonly seen in service agreements, such as those involving the supply of information technology (IT) consulting services, and are referred to as “service agreements.”

An MSA agreement is a contractual arrangement between two or more parties in which both parties agree to particular terms and circumstances that will control future transactions. Any party or both sides can enter into an MSA agreement.

Considerations If you are drafting a master service agreement, project managers rely on the MSA to provide clear instructions on how to complete the tasks specified in the contract. MSAs must be adequately designed, keeping in mind that they are contracts with functional sections and, as such,  must be meticulously drafted.

Common Terms in MSA

The terms of the Master Service Agreement apply to projects that use the same professional service and terms that don’t apply to future and future transactions. There would be a separate clause for terms that are common or generic.

  • Dispute or arbitration clause; where the arbitration will be held, where the arbitration will be held, and what the laws of the arbitration will be
  • This part of the contract talks about intellectual property rights. It talks about the intellectual property that was made or came from the business deal. 
  • Confidentiality is used a lot in contracts, especially by the companies that process data
  • Most contracts have a clause called “indemnity,” which means that the other party and a third party can sue each other for money
  • The way that a specific condition or term will be done
  • The standard for the service or products that were done or delivered
  • The consequences of breaking a contract or not meeting the terms of a deal
  • Taking care of the employees and trying to get business from them
  • The warranty and the promise
  • Mode of payment for fees and other professional costs, such as rent.

1. Define the Scope of the Task

This helps both parties understand what type of work is required to be completed.

2. Price and Payment Terms

This allows both parties to reach an agreement on the price, the mode of payment, and the time frame for making payments.

3. Change Order

Refers to a description of the method that each party must follow when requesting a change to the master service agreement. Shifts are typically made in the form of written adjustments, either for additional work or for changes in the timetable.

4. Dispute Resolution

This assists the parties in minimising litigation expenses and determining how they will resolve conflicts during the course of the contractual partner. For example, a dispute may be settled by selecting a mediator, who is an independent professional who assists the parties in reaching a mutually acceptable conclusion. Alternatively, parties may elect to resolve their differences through arbitration, which is a less expensive alternative to going to court.

5. Termination

Describes the procedures that a party must follow in order to terminate the contractual master service agreement. This clause is particularly significant in determining which party is responsible for paying damages in the event of a contract breach.

There are two types of termination that are commonly used.

  • Termination for convenience occurs when a party wishes to terminate the contractual connection for no specified reason other than their own personal convenience
  • When one party fails to fulfill the responsibilities or perform the tasks agreed upon in the contract, the contract is terminated for cause.

6. Term

This specifies the period of time that the contract will be in effect. This clause normally comprises the terms and circumstances of renewal as well as the renewal procedures.

7. Legal Venue

A legal venue specifies the location of the arbitration or court jurisdiction. 

8. Representations and Warranties

This section outlines the facts as they are provided in the agreement. The facts that led to a party entering into a contract are referred to as representations. The facts of the future are governed by warranties.

Product warranties, for example, frequently guarantee that the product will include all of the stated features (representations) and will function as described in the warranty. In the event that this is not the case, the warranty will cover the cost of a replacement. In its most basic form, a warranty requires a seller to adhere to the representations made in the purchase agreement and to honour the terms of the master service agreement.

9. Indemnification Provisions

Prevents one party from being held accountable for damages in the event of a dispute. A hold-harmless provision, often known as an indemnification provision, details the activities that one party (the seller) undertakes to bear liability if that a third party sues the other party (buyer).

10. Insurance Coverage

This section specifies the minimum level of insurance coverage that the parties are required to carry.

11. Security Requirements

Specifies the bare minimum level of security that the parties must maintain in their respective facilities.

12. Human Resources

This section provides for the human resources required for the development and operation of new applications or the provision of extra services.

13. Confidentiality Clauses

 The parties undertake not to disclose any information to third parties without their consent.

14. Risk Allocation

This section specifies the risks each party will bear, which is important because the new contract may influence the current agreement.

In this section, we will discuss intellectual property rights, which are defined as the ownership and regulation of intellectual property (such as patents and copyrights).

Once both parties have signed the MSA, you have a legally binding agreement. As you can see, a well-drafted Master Services Agreement may anticipate future issues and provide a mechanism for resolving them, saving both parties a significant amount of time and money in the process.


A robust structure for master service agreement templates, as well as best practices for the development of future agreements, can be established by considering the principles listed above.

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