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Overview
In India, any person who has purchased goods or services for personal, household, or commercial use can file a complaint in the consumer court. This includes individuals, sole proprietorships, partnerships, and corporations.
It is important to note that complaints must be filed within two years from the date on which the cause of action arose. In addition, consumers are required to provide proof of purchase, such as a receipt or invoice, when filing a complaint.
Who Can File a Complaint in Consumer Court
Here are some more specific details about who can file a complaint in consumer court in India:
- Consumers: A consumer is defined as any person who purchases goods or services for personal, household, or commercial use. Consumers can file complaints in consumer court if they believe that they have been cheated, defrauded, or suffered any kind of loss due to the goods or services they have purchased.
- Registered consumer associations: Registered consumer associations can file complaints in consumer court on behalf of their members. To be eligible to file a complaint, the association must have been registered for at least five years and have a minimum of 100 members.
- Legal heirs: Legal heirs of a deceased consumer can file a complaint in the consumer court on behalf of the deceased consumer.
- Power of attorney: If a consumer is unable to appear before the consumer court, they can authorize a person to act on their behalf by granting them power of attorney.
- Competent authority: Certain government authorities and regulatory bodies, such as the Food Safety and Standards Authority of India, the Telecom Regulatory Authority of India, and the Securities and Exchange Board of India, can file complaints in the consumer court if they believe that a company has violated consumer protection laws.
The Takeaway
In conclusion, any person who has purchased goods or services for personal, household, or commercial use, registered consumer associations, legal heirs, persons with power of attorney, and competent authorities can file a complaint in the consumer court in India. However, complaints must be filed within the time limit and accompanied by proof of purchase.
If you have a consumer grievance that you would like to take to court I recommend that you get in touch with the experts at Vakilsearch. Our team of consumer court lawyers are some of the best in the game and can handle your case smoothly and ensure victory without a hitch. Get in touch with our team today!
