Complaints to the UP Chief Minister Program via the Jansunwai application or program came up as an excellent solution for the general public issues. Here’s everything you need to know about the Jansunwai Portal.
To tackle public grievances more effectively, the Uttar Pradesh government has introduced the “Jansunwai” website, offering a comprehensive online resolution mechanism. Through this portal, residents can easily register complaints, track submissions across different platforms, and receive timely responses.
Moreover, the platform centralizes all complaints, providing all departments with access for enhanced accessibility, resolution, and monitoring. This article delves into an in-depth exploration of the Uttar Pradesh Jansunwai portal.
UP Jansunwai Portal Complaints
Complaints and issues submitted through the UP Jansunwai portal are classified into three main categories:
- Complaints related to public issues
- Complaints related to public demands
- Complaints regarding information about government schemes
These complaints are promptly directed to the respective departments for resolution within the portal.
Complaints not Covered under UP Jansunwai
It is crucial to remember that the UP Jansunwai portal does not cover the following types of complaints:
- Right to Information (RTI) cases
- Cases falling under the jurisdiction of the honourable courts in Uttar Pradesh
- Suggestions on various issues
- Requests for employment or financial assistance
- Matters related to the service sector, including government servant issues and transfer matters.
Benefits of UP Jansunwai Initiative
The advantages of the Jansunwai initiative can be categorized into four segments:
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Complaint Registration
Users can register complaints at any time and from any location, engaging with the government at various levels.
- Information updates are sent through SMS or email at each stage of the complaint resolution process, promoting transparency and accessibility in the interaction between the public and the government.
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Reminder for Pending Complaints
- The system allows for the sending of reminders if a complaint remains unresolved within the stipulated time frame.
- Higher authorities are actively involved in monitoring outstanding reminders at all levels, ensuring timely and effective resolution.
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Status of Complaint Tracking
- Individuals have the ability to track the status of their complaints using the reference number provided through registered email addresses or mobile numbers.
- The platform enables users to view the forwarding information related to the actions taken on their complaints. Additionally, disposal numbers are made available after the resolution of the complaint.
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Feedback Mechanism
- Users have the opportunity to provide feedback on the quality of service received after the resolution of their complaints.
- High-ranking officials can assess public feedback and plan for improvements in the resolution process.
- The system ensures that higher authorities are actively engaged in resolving complaints to the satisfaction of the complainants, ultimately concluding the matter.
Chief Minister Helpline Number
The Chief Minister’s helpline number, 1076, is operated from a call centre in Lucknow district. This toll-free helpline operates 24/7, allowing individuals to register complaints.
The call center has even integrated a complaint system at the backend to address these complaints.
On a daily basis, the service receives approximately 80,000 inbound calls and handles a minimum of 55,000 outbound calls and boasts of a 100% resolution rate for the received complaints.
Procedure for Online Complaint Registration
The process for registering an online complaint through the Uttar Pradesh Jansunwai program involves the following steps:
- Step 1: Visit the official website of the Uttar Pradesh Jansunwai portal.
- Step 2: Click on the “complaint registration” option on the portal’s homepage.
- Step 3: Fill in the required details in the online registration form, including mobile number and email address.
- Step 4: Submit the form to receive an OTP for mobile number verification.
- Step 5: Enter the OTP in the appropriate field to activate the main complaint page.
- Step 6: Click on the “Submit” button to proceed.
- Step 7: Select the purpose of registration and choose the language for filing the complaint.
- Step 8: Enter information about the location (district, tehsil, or block) and select the reference category and department.
- Step 9: Provide details such as residential address, applicant’s name, father or husband’s name, email address, etc.
- Step 10: Save the completed application, and note down the complaint number or reference number for future reference.
Track Application Status
To track the status of a filed application on the U.P. Jansunwai portal, applicants can follow these steps:
- Step 1: Visit the portal’s home page: https://jansunwai.up.nic.in/ and select the “Track Complaint Status” tab.
- Step 2: Input the mobile number, email address, and complaint number in the appropriate fields.
- Step 3: Click on the “Submit” button to view the progress of the application.
UP Jansunwai Appeal
If the complaint filed through the Uttar Pradesh Jansunwai program is not addressed by the relevant department, the applicant has the option to send a gentle reminder to the Uttar Pradesh Chief Minister. The process involves the following steps:
- Visit the portal’s homepage and select the tab labeled “Send Reminders.”
- Complete the form with the necessary information, including the complaint registration number and click “Submit”.
UP Jansunwani Feedback
The UP Jansunwai portal allows users to provide feedback on the service received and express satisfaction or dissatisfaction with the resolution of their complaint. Users can submit feedback by selecting the “Send Feedback” option and entering the required information, including the grievance ID, registered mobile number, and satisfaction rating.
Download Jansunwai Portal App
Additionally, the Uttar Pradesh government has introduced a smartphone app for citizens to file complaints. Each grievance is assigned a unique reference number, which citizens can use to track the progress of their case, send follow-up reminders, and provide feedback after resolution. The reference number is automatically transmitted to the relevant authority for resolution upon successful registration.
Conclusion
The newly introduced application or service initiated by the Chief Minister of Uttar Pradesh appears to be commendable and beneficial for the public. Through this platform, individuals can seek resolution for their issues and also offer feedback on the services provided.
Vakilsearch also offers support and information regarding the Jansunwai program of the Chief Minister in Uttar Pradesh. To know more, request a callback from our experts right away!
