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How to Check Hallmark Before Buying Gold and Where to Complaint After Being Cheated

The system used to assess the quality of silver and gold jewellery sold throughout the nation is called the Bureau of Indian Standard Hallmarking.

Gold has long been a favourite item of Indians, and this is especially obvious during the festive seasons. Whether one invests in gold or acquires gold coins, jewellery, and other things, it makes no difference. Indian culture has incorporated gold so thoroughly that purchasing gold is now primarily reserved for exceptional occasions. The size of the country and its love of gold and jewellery stores may be found in every market complex. So, what is BIS Hallmarking now? To prevent consumers from being taken advantage of when purchasing gold, the Indian government established a purity system. This marking method, more often referred to as BIS hallmark, was created to verify the product and confirm the gold’s purity. The government mandated that all jewellers observe and adhere to the Hallmark requirements in the first few months of 2021.

The Bureau of Indian Standards (BIS) Hallmarking is the mechanism that determines the quality of the silver and gold jewellery sold throughout the country. Said, if a product is hallmarked in gold, the consumer can determine the purity of the metal. Gold is a delicate metal that is easily chipped and broken. To strengthen the gold product, jewellers add other metals during manufacturing. Typically, metals like silver and zinc are used to ensure the strength of the gold product. The additional metals put into the commodity form the basis of the purity system by which hallmarking is started.

What is Assaying?

The procedure by which precious metals are tested is known as “assaying,” As a result, the office that determines the purity of gold is known as an “assay office.” According to the Bureau of Indian Standards, hallmarking of gold is done to safeguard the interests of consumers who buy or invest in gold and protect against contamination. Several government-approved assay offices also conduct the purity test and issue purity certifications to assist jewellery manufacturers in complying with the law.

Why is Buying Hallmarked Gold Important?

It is quite challenging to ascertain the purity of the pricey and uncommon metal, gold. Without proof of purity and brilliance, a buyer may pay more than the gold is worth, falling victim to fraud. One can be certain of the purity and brilliance of the piece of gold after looking for all four stamps.

Since strengthening metals don’t have to be reincorporated into the gold commodity, trying to sell recycled and refurbished gold is simpler for jewellers and con artists alike. However, since the purity of gold is affected and it is virtually impossible to determine the purity of gold, jewellers and con artists have a considerable advantage over a buyer unaware of the Hallmarking stamps. One can consider the gold’s quality, purity, and fineness by recognising the above stamps and knowing what each sticker denotes, preventing fraud and deception.

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What are the BIS Hallmark Signs or Stickers?

The jewellery is marked with four elements to guarantee the gold’s purity. One can see the Hallmark sign on the gold, a symbol of purity per the Bureau of Indian Standards.

BIS’s default logo

The triangle-shaped stamp, which verifies the item’s gold purity in a government-approved assay office, denotes the purity of the gold. Nearly all pieces of gold jewellery have the triangular stamp, which is very frequent.

Purity Mark

A purity mark is a stamp that conveys purity in two different ways: purity and fineness number. There are three prices for the carat form: 18k, 22k, and 24k. The term “24k” refers to the purest kind of gold, which means that 24-carat gold-rated goods have the fewest strengthening elements incorporated into the gold, bringing them as close as possible to being completely pure.

The fineness form of the purity system uses an article that details the percentages of pure gold in the entire gold alloy to determine the purity of the gold.

Marks of the Assay and Hallmarking Centre

Any item of gold that has been hallmarked will have a stamp on it that bears the seal of the government-approved laboratory that tested the purity of the metal. The only laboratories authorised to test the purity of gold are licenced assay labs. The assay office’s logo is stamped on the gold product to ensure the metal can be tracked and the owner is protected from any discrepancies.

A Jeweler’s Identification Marking

Every jeweller that has received Bureau certification has their distinctive logo. A comprehensive list of jewellers certified by the Bureau of the Indian Standard is available on their official website. To safeguard the owner’s interest and track the gold in case of potential future inconsistencies, the jeweller’s Identification Mark is engraved on the piece of gold.

What would happen if a Buyer bought jewellery that wasn’t hallmarked?

In 2021, the requirement for BIS hallmarking went into effect. Every jeweller selling to a customer must label their gold, but the customer is free to sell unmarked jewellery. Before selling them to a customer, the jeweller may melt the jewellery to create 22, 18, or 14-carat decorations and have them hallmarked.

Hallmark gives customers the tools they need to make wise, informed decisions and safeguard themselves from fraud and deceit. The BIS Hallmarking procedure raises the gold jeweller’s legitimacy and boosts client pleasure.

According to the rules and regulations of the Bureau of Indian Standards, the consumer is entitled to compensation for the same. This is if the gold article does not meet the applicable standards set by the Bureau of Indian Standards for hallmarking gold. Following the weight of the article, the amount shall be two times the difference of shortages of purity.

What Steps must be taken to file a Complaint Regarding Un-Hallmarked Gold?

The Bureau of Indian Standards has a fairly established process for handling complaints. At the Complaints Management and Enforcement Department, the complaints are centrally registered. Customers can file a complaint online, offline, or through the BIS mobile application, which is suitably named “BIS Care.” Online complaints may be filed by emailing through the official web portal.

The buyer could also write or speak with the public grievance officer at the Bureau of Indian Standards branch that is closest, or they could write or speak with the head of the Complaints Management and Enforcement Department directly.

After a complaint is received from a customer, a receipt is created, and further enquiries are then made. Further remedial steps are taken if the Bureau discovers a default in the jeweller’s operation during its enquiry.


Accurately determining and recording a gold commodity’s composition are known as Bureau of Indian Standards hallmarking. BIS Hallmarks are official stamps applied to gold products by the Indian government after the product has undergone crucial tests for purity and fineness. These tests guarantee the product’s quality and the consumer’s safety. The laws and restrictions established by the hallmark mandate have the dual purposes of safeguarding customers from adulteration and obliging jewellers to uphold the government of India’s approved standards. If you need any signified services regarding Contracts and other related queries, Vakilsearch can help you. Get in touch with us today!


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