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ITR Filing Issues You Should Avoid While Filing Tax Returns

The article gives a clear understanding of the ITR Filing Issues procedure related to the filing of ITR returns. It takes the reader through the stringent process details associated with a successful IT return.

New Income Tax Portal and its Subsequent Issues

Many people needed help with using the new Income Tax website. They needed help finding the right forms, getting the right documents, and getting help when needed. This caused a lot of stress and worry because they couldn’t meet important deadlines. But now, the ITR Filing issues have been fixed, so you can learn how to use the website without any problems.

Issues Reported in the New Income Tax Portal

The government launched a new income tax e-filing portal to improve convenience and efficiency on 7 June. We wanted to make the user interface and services better. Since its launch, the new Portal has been plagued with technical ITR Filing Issues users can’t fix—inability to file an ITR, ITR e-verification, PAN registration, etc. As the filing fee due date for the users had passed, the Portal could not calculate the ITR online filing fees for them either. 

  1. ITR Filing

For some users, Form ITR1 and Form ITR4 don’t appear on the menu. The Income Tax portal lets you file these ITRs online. Use the offline utility if you’re having trouble with the Portal. 

  1. ITR Forms and ITR-V

There have been complaints regarding the inability of the Portal to allow users to download ITR-V and ITR forms. This issue was primarily due to internet connectivity issues; therefore, users are advised to download the forms when website traffic may be lower or to try all their internet connection options.

  1. Download Excel for ITR Online Filing

Several users have reported difficulties downloading Excel or the Java offline utility for their ITR forms. This facility has been discontinued, and an improved JSON utility has been launched on the Portal. 

Here are the steps you need to follow in order to download it.

  • Go to ‘Downloads’.
  • Open Income Tax Returns. 
  • Choose an assessment year.
  • Pick ‘Common Offline Utility’ depending on the ITR forms you’d like to acquire.
  1. ITR e-Verification

During the process of filing an ITR, e-verification is very critical. When users click on ‘e-Verify’, they do not appear to receive any response. You can overcome this obstacle by following the following steps.

  • Please log out of the ITR portal.
  • Please click on the ‘Our Services’ link
  • Please select ‘e-Verify‘.
  • You will need to enter your PAN number, assessment year, acknowledgment number, and mobile number.
  • After completing the e-verification process, you will receive an OTP.
  1. Create a Signature File

We regret to inform you that the service for creating a signature file for registering for Digital Signature Certificates has been discontinued. Alternatively, you may download emBridge, a new DSC management utility, from the Income Tax portal.

  1. Form 26AS Details

A number of users have complained about the lack of automatic accumulation of details from Form 26AS when filing ITRs. If you are experiencing the same difficulty, you can download Form 26AS and manually enter the information. 

  1. Logging In

There have been some questions regarding the disappearance of log-in data following the launch of the new Portal; however, this is nothing to be concerned about. If you are logged into the old Portal, your data and details have been carried over to the new one, and you will not be required to register once more in order to access ITR e-filing. 

  1. Grievance Redressal

Many grievances posted on the Income Tax portal have received responses such as ‘N/A’. If a response such as this appears on your screen after submitting a grievance on the Portal, please check your email to confirm that the grievance has been communicated to the grievance redressal team, regardless of what appears on your screen. You can rest assured that your grievance has been addressed if you receive an acknowledgement email.

ITR Filing Issues- How to Fix the Income Tax Portal Yourself

Upon experiencing an error or freeze on the Income Tax portal beyond the described above, please follow these basic troubleshooting steps before proceeding further.

  • Initially, you should close all tabs other than the ITR e-filing page, uninstall all apps running in the background, pause app/file downloads, and reload the ITR e-filing page.
  • Try quitting Chrome or force-closing it before reopening it and loading the page again. It is always possible to reopen other tabs once the ITR e-filing process has been completed. 
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ITR Filing Issues- Income Tax e-Filing

It has been made safer and easier to file an ITR since the introduction of a platform that allows people to use an e-filing portal from the comfort of their homes without having to undergo tedious procedures or stand in line for hours. By taking advantage of the benefits of an online portal for such crucial duties, every responsible citizen of India can maximize their efficiency. 

  1. Registration

The following steps will guide you through registering as a tax-paying individual on the new income tax portal. 

  • Step 1: Go to to access the income tax e-filing Portal. 
  • Step 2: Click on the ‘Register Yourself’ option.
  • Step 3: Select ‘Individual’ as your user type.
  • Step 4: Enter the requested information, such as your residential address, Aadhaar number, and PAN number.
  • Step 5: Click on ‘Continue’.
  • Step 6: Provide your personal information, such as your name, phone number, etc.
  • Step 7: Complete the registration form and submit it.
  • Step 8: Enter the OTP that was sent to your mobile phone.
  1. e-filing ITR

 You must fill out your ITR form accurately; thus, it would be helpful for you to understand the following 10 easy steps for e-filing an ITR.

  • Step 1: Calculate your tax liability under the provisions of the Income Tax Act of 1961.
  • Step 2: A blurb of your TDS liability for the various quarters of an assessment year is provided in Form 26A. Please refer to this document.
  • Step 3: You will be required to select a category according to the eligibility criteria established by the Income Tax Department.
  • Step 4: To access the ITR e-Filing portal, please go to 
  • Step 5: After logging in, select the category you wish, such as “Individual”, “Hindu Undivided Family”, etc.
  • Step 6: Select the appropriate ITR form.
  • Step 7: Provide your bank details if you still need to.
  • Step 8: Once you have been directed to a new webpage, you should be able to view your ITR details. If necessary, you may alter any of those details.
  • Step 9: Upon confirming that these details are accurate, you may proceed to validate them on the website.
  • Step 10:
  • A hard copy of the returns can now be transferred to the Income Tax Department for verification.
  1. Eligibility

The following factors must be adhered to file an ITR electronically.

  • To apply for a loan or visa, you must file an ITR.  
  • Due to miscalculations, tax benefits, etc., you can claim a refund from the Income Tax Department.
  • If your gross annual income exceeds the regulations of the age category you fall under, you must file an ITR. A person under 60 years of age who earns more than ₹2,5 lakh of gross income, a person between the ages of 60 and 80 years who earns more than ₹3 lakhs of gross income, or a person over 80 years of age who earns more than ₹8 lakhs of gross income must file an ITR.
  • ITRs are required if you make money or lose money.
  • Earning from or investing in foreign assets makes you liable for ITR e-filing. 
  • If you earn income from housing property or more, you can file an ITR.

Documents Required to File ITR Filing Issues

Filing ITR online
Permanent Account Number (PAN)
Aadhar card number (linked to PAN)Bank account details
Filing ITR based on salary
Form 16
Rent Slips (in case of House Rent Allowance)Salary Slips
Filing ITR to claim deductions
Proof of income
Investment detailsLoan detailsInsurance detailsDeposit/savings account interest certification


ITR Filing Issues- Status Check

Use your acknowledgment number or ITR log-in credentials to check your ITR status. By following the guide below, you can navigate through both.

  1. A) Through an acknowledgment number

  • Step 1: Log in to the Income Tax Portal
  • Step 2: Log in with your ITR credentials
  • Step 3: Choose your income tax status
  • Step 4: Enter your PAN, acknowledgment number, and captcha code.
  • Step 5: You should see your status update.
  1. B) Through Income Tax Portal Login Credentials

  • Step 1: Sign in to the ITR e-filing website.
  • Step 2: Click View Returns/Forms.
  • Step 3: Choose your income tax returns and assessment year.
  • Step 4: Check your Income Tax Return status online.

Features and Benefits of the Income Tax Portal

1. Refunding Facilities

Getting a refund is easy if you file your ITR online through the Income Tax portal. Your refund will be transferred to your bank account as soon as you upload your bank info. 

2. Virtual Verification

In the past, ITRs were sent to Bengaluru for verification, which took a lot of time. By using e-filing, e-verification can be done online, which speeds up the process.

3. Document Access

Individuals who file ITRs online can access the documents they submit. They can also access them anytime and anywhere, unlike filing an ITR manually. 

4. Economical

The costs of paying a professional to compute and calculate your ITRs would be incurred if you filed an ITR manually. The Income Tax portal allows you to compute and fill out forms without incurring costs. 

5. Status Updates

In manual ITR filing, you can’t see how far your application has progressed. The Income Tax portal closes that gap by giving you full-time access to your Income Tax return filing progress. 

6. Accuracy

Calculations and computations done manually could be error-prone. This mechanism is a major benefit of using the Income Tax portal for e-filing your ITR since there’s no room for mistakes.

7. Time efficiency

You can e-file your ITR in no time. Manually filing an ITR would mean visiting the Income Tax Department and filling out tedious forms.

Types of ITR


The program is for Indians with a total income of up to Rs 50 lakh. The ITR-1 can be filed by anyone who earns money from a job, a home, or other sources. NRIs can’t file an ITR-1. Salary taxpayers can file ITRs with Form 16.


Revenue from sources other than their business or occupation for individuals and HUF. Those who earn money from a job, a home, capital gains, or other sources can file Form ITR-2. Salaried people who bought or sold stocks can file an ITR-2.


Earnings from a company or job have to be disclosed. Salaried people who make money from intraday stock trading or futures and options should file Form ITR-3. ITR-3 can report income from jobs, real estate, capital gains, companies, or trades (including presumptive income).


Presumptive taxation applies to individuals, HUFs, and partnership companies. ITR-4 reports revenue from companies with a turnover of up to Rs 2 crore taxed under section 44AD. Further, ITR-4 is for income from an occupation with a turnover of up to Rs 50 lakh taxed under section 44ADA. Freelancers working in notified occupations can file ITR-4.


LLP, AOP, and BOI are all acronyms for alliance companies. LLPs, partnership companies, AOPs, and BOIs file ITR-5s to disclose profits from their businesses and professions.


An income tax return is used by businesses to report income from their industry or occupation.


This is the federal tax return for businesses, partnerships, and trusts that don’t pay income taxes.

ITR Filing Issues- Types of Forms to File ITR

Form 16

A boss gives an employee a Form 16 TDS certificate. Form 16 shows gross pay and exemptions like HRA and LTA. The form includes the employee’s net taxable pay, tax-saving deductions, and salary TDS.

Form 26AS

Form 26AS details tax deducted at source (TDS) on different earnings, including wages, debt, and the sale of immovable property. It also includes details about self-assessment tax, advance tax paid by an individual, and listed financial transactions.

Form 15G and Form 15H

You can make money without TDS using Form 15G and Form 15H. If you’re under 60 and your gross taxable income isn’t enough to cover the basic exemption cap, you can file a Form 15G. If you’re a senior citizen and your net salary is zero, you’ll file a Form 15H. To the person who pays your taxes, you’ll need Form 15G or Form 15H.

FAQ on ITR Filing Issues

What can I do if the Income Tax portal needs to be fixed?

If you are facing issues with the Income Tax portal, you can try the following steps: Check if the Portal is facing any scheduled maintenance or downtime. Try accessing the Portal using a different browser or device. Clear the cache and cookies of your browser and try again. Contact the Income Tax helpline for technical assistance.

Can I check my ITR filing status online?

Yes, you can check your ITR filing status online. You must log in to the Income Tax e-filing portal with your credentials, go to the 'My Account' tab, and select the 'View e-Filed Returns/Forms' option. Here you can view the status of your ITR filing.

Why is ITR not processing?

There can be several reasons why your ITR is not processing. It could be due to technical issues with the Income Tax portal, errors in the information provided in the ITR, non-payment of taxes due, or non-verification of the ITR. You can check the status of your ITR filing online and take appropriate action accordingly.

What if there is a problem with your tax return?

If there is a problem with your tax return, you may receive a notice from the Income Tax Department. You will need to respond to the notice within the specified time period and provide the necessary information or clarification. It is important to respond to the notice promptly and accurately.

Is ITR Filing Difficult?

Filing ITR can be challenging if you are unfamiliar with the process or Income Tax laws. However, with some preparation and guidance, it can be done easily. You can seek the help of a chartered accountant or use online tax filing portals to file your ITR.

How to opt for New Tax Slab Regime for Filing ITR?

To opt for the new tax slab regime for filing your ITR, you must select the 'New Tax Regime' option while filing your ITR online. The new tax regime allows for lower tax rates but does not have deductions and exemptions.

Need help downloading ITR-V & ITR Forms for past assessment years?

If you are unable to download ITR-V or ITR forms for past assessment years, you can try the following steps: Check if the forms are available on the Income Tax portal. You can contact the Income Tax helpline for assistance if the forms are unavailable.

How do I file form 10 IE on the New IT Portal?

To file Form 10 IE on the new IT portal, you need to log in to the Portal with your credentials, go to the 'e-File' tab, and select the 'Income Tax Forms' option. Here you can select Form 10IE and fill in the necessary details. Form 26AS details are not automatically populated in the New IT Portal? If Form 26AS details are not automatically populated in the new IT portal, you can try the following steps: Check if your PAN is linked to your Aadhaar. Check if there are any errors in the Form 26AS data. Contact the Income Tax helpline for assistance.

What are the different ways to File ITR on the new Portal?

There are several ways to file ITR on the new IT portal, such as: Using the online ITR filing form on the Portal. Using offline utilities to generate an XML file and upload it on the Portal. Using third-party tax filing portals that are integrated with the new IT portal.

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