SOTC Travel Services, founded in 1949, is an esteemed Indian travel company that has evolved into a leading player in the travel and tourism industry. Originally known as ‘State of the Art Travel Company’, SOTC has maintained its reputation by offering an array of travel services to cater to diverse preferences and budgets. Its offerings include package tours for both domestic and international destinations, flight and hotel bookings, personalised itineraries, group travel experiences, and even cruise and luxury travel options. With decades of experience, SOTC's commitment to providing comprehensive travel solutions has solidified its position as a trusted partner for Indian travellers seeking memorable and well-organised journeys. SOTC Travel Services has faced customer issues encompassing tour coordination, service quality, and communication gaps. Customers have reported challenges related to tour organisation, concerns about the quality of services provided, and difficulties in obtaining timely and accurate communication from the company's support channels. These issues highlight the importance of enhancing tour management, ensuring service consistency, and improving communication effectiveness to enhance customer satisfaction and trust. If you have a concern related to SOTC travel services and need to raise a complaint, you're in the right spot. Take a moment to file a complaint, and our team of experts will assist you in pursuing appropriate actions and achieving a resolution.
Did you know
On 25 January 2023, SOTC Travel Services embarked on a campaign dedicated to promoting and encouraging domestic tourism within India.
Loss amount between
₹1 - ₹1 lakh
1999
₹1499+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹1 Lakh– ₹25 Lakhs
3499
₹2999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹25 Lakh – ₹1 Crore
4999
₹3999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
Above 1 Crore
9999
₹7999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
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1. Step 1: Contact customer service, reach out to using phone, email or website
2. Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence
3. Step 3: Look into the solution provided by the customer service team
4. Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.
With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from SOTC Travel Services . If you find yourself discontented with SOTC Travel Services , take the step to submit a complaint.
Follow these steps to proceed:
1. Navigate to the ‘File a Consumer Complaint’ page
2. Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered
3. Fill in your personal details and outline the particulars of your grievances
4. Initiate a plea for a refund, replacement, or compensation in relation to the brand
1. Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.
2. Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.
3. Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.
4. Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.
Before Initiating a Complaint, Ensure You Complete the Following Procedures
1. First, try resolving the issue through the brand's customer service.
2. Keep a record of all communications, like emails and chats, with their support.
3. Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.
Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.
We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.
We can help amplify your issues by starting a social media campaign against SOTC Travel Services, ensuring they take notice.
With Vakilsearch, you can quickly get in touch with the right people at SOTC Travel Services. We have a vast database of companies keen on resolving customer issues.
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
Understanding Consumer Rights
Industry-Specific Consumer Complaints
Consumer Complaint Procedures & Legal Aspects