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Goibibo
Goibibo is a prominent online travel booking platform based in India, offering a wide range of travel-related services, including flights, hotels, buses, and holiday packages. Established in 2009 by Ashish Kashyap, the company quickly gained recognition for its user-friendly interface and competitive pricing. Goibibo disrupted the Indian travel industry by introducing innovative features such as GoCash, which provided customers with virtual currency for future bookings, and GoStays, a segment focused on affordable and standardised budget accommodations. Customers using Goibibo have reported various issues, including but not limited to booking discrepancies, flight or hotel reservation errors, refund delays, and difficulties with the customer support system. These problems can result in inconvenience and frustration for travellers who rely on the platform for their travel arrangements. Additionally, some users have expressed concerns about hidden fees, unclear terms and conditions, and occasional technical glitches on the website or app. Addressing these customer problems and ensuring a seamless and transparent booking experience remains crucial for Goibibo's reputation and continued success in the competitive online travel industry. If you have a concern related to Goibibo and need to raise a complaint, you're in the right spot. Take a moment to file a complaint, and our team of experts will assist you in pursuing appropriate actions and achieving a resolution.
Did you know
Goibibo introduces flexible bus ticket cancellations up to 24 hours before departure on March 8, 2023, offering users peace of mind.
Loss amount between
₹1 - ₹1 lakh
1999
₹1499+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹1 Lakh– ₹25 Lakhs
3499
₹2999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹25 Lakh – ₹1 Crore
4999
₹3999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
Above 1 Crore
9999
₹7999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
Here’s What You Need to Do About Resolving Complaints Online
1. Step 1: Contact customer service, reach out to using phone, email or website
2. Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence
3. Step 3: Look into the solution provided by the customer service team
4. Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.
How to Lodge a Consumer Complaint Against Goibibo with Vakilsearch
With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from Goibibo . If you find yourself discontented with Goibibo , take the step to submit a complaint.
Follow these steps to proceed:
1. Navigate to the ‘File a Consumer Complaint’ page
2. Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered
3. Fill in your personal details and outline the particulars of your grievances
4. Initiate a plea for a refund, replacement, or compensation in relation to the brand
How We Will help you File a Legal Consumer Complaint Against Goibibo
1. Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.
2. Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.
3. Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.
4. Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.
Before Initiating a Complaint, Ensure You Complete the Following Procedures
1. First, try resolving the issue through the brand's customer service.
2. Keep a record of all communications, like emails and chats, with their support.
3. Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.
Why Vakilsearch?
Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.
Legal Network
We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.
Social Network
We can help amplify your issues by starting a social media campaign against Goibibo, ensuring they take notice.
Business Network
With Vakilsearch, you can quickly get in touch with the right people at Goibibo. We have a vast database of companies keen on resolving customer issues.
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
Understanding Consumer Rights
Industry-Specific Consumer Complaints
Consumer Complaint Procedures & Legal Aspects