Eros Now is a digital OTT (Over-The-Top) platform launched by Eros International Plc, one of the leading global film production and distribution companies, in 2012. Initially focused on catering to the Indian diaspora, Eros Now offered a vast library of Bollywood movies, music videos, and TV shows, making it a popular destination for fans of Indian cinema worldwide. Over the years, Eros Now expanded its reach to a broader audience, offering a mix of Indian and international content across various genres. With the rising popularity of streaming services, Eros Now positioned itself as a key player in the Indian OTT market, competing with established platforms like Netflix, Amazon Prime Video, and Disney+ Hotstar. The platform has also ventured into producing original series and films, aiming to diversify its content offerings and attract a wider audience base. Eros Now users encounter various challenges while using the platform. One common issue is the occasional inconsistency in content availability and quality, with users reporting that certain movies and TV shows are periodically removed or inaccessible. This can lead to frustration among subscribers who may have been in the middle of watching a particular series or movie. Another concern is the advertising experience, with users often complaining about the frequency and duration of ads, especially on the free tier. While ads help keep the service free for users, excessive ad breaks can disrupt the viewing experience and detract from the overall enjoyment of the platform. Additionally, some users have reported technical glitches and streaming quality issues, such as buffering and playback errors, which can hinder the streaming experience. Despite these challenges, Eros Now continues to invest in content acquisition and platform improvements to enhance the user experience and remain competitive in the crowded OTT market. Those encountering concerns related to Eros Now can use our platform to file consumer complaints. With a commitment to providing exceptional Legal service, our team ensures prompt and effective assistance. We support through multiple online channels, and provide complete legal guidance and litigation support.
Did you know
Did you know that Eros Now boasts over 12,000 digital titles, including movies, TV shows, music videos, and 250,000 music tracks? Its library features blockbuster films like 'Cheeni Kum,' 'Bajirao Mastani,' and 'Tanu Weds Manu Returns,' spanning 10 Indian regional languages. Additionally, it offers international shows from Hum TV and ARY TV. In Indonesia, Video has been streaming Eros Now content since July 2023.
Loss amount between
₹1 - ₹1 lakh
1999
₹1499+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹1 Lakh– ₹25 Lakhs
3499
₹2999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹25 Lakh – ₹1 Crore
4999
₹3999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
Above 1 Crore
9999
₹7999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
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1. Step 1: Contact customer service, reach out to using phone, email or website
2. Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence
3. Step 3: Look into the solution provided by the customer service team
4. Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.
With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from Eros Now . If you find yourself discontented with Eros Now , take the step to submit a complaint.
Follow these steps to proceed:
1. Navigate to the ‘File a Consumer Complaint’ page
2. Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered
3. Fill in your personal details and outline the particulars of your grievances
4. Initiate a plea for a refund, replacement, or compensation in relation to the brand
1. Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.
2. Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.
3. Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.
4. Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.
Before Initiating a Complaint, Ensure You Complete the Following Procedures
1. First, try resolving the issue through the brand's customer service.
2. Keep a record of all communications, like emails and chats, with their support.
3. Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.
Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.
We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.
We can help amplify your issues by starting a social media campaign against Eros Now, ensuring they take notice.
With Vakilsearch, you can quickly get in touch with the right people at Eros Now. We have a vast database of companies keen on resolving customer issues.
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
Understanding Consumer Rights
Industry-Specific Consumer Complaints
Consumer Complaint Procedures & Legal Aspects