SonyLIV is the digital platform of Sony Pictures Networks India, offering a wide range of content including movies, TV shows, sports, and original series. Launched in 2013, SonyLIV initially focused on delivering live sports events and TV shows from the Sony network channels. Over the years, it has expanded its content library to include a diverse array of entertainment options, catering to the preferences of Indian audiences. In addition to licensed content, SonyLIV has also ventured into producing original series and films, competing with other streaming platforms in the highly competitive Indian OTT market. Despite facing stiff competition from established players like Netflix and Amazon Prime Video, SonyLIV has managed to carve out a niche for itself with its mix of live sports, TV shows, and regional content. SonyLIV users encounter various challenges while using the platform. One common issue is the limited availability of content compared to other streaming services. While SonyLIV offers a decent selection of movies, TV shows, and sports events, some users feel that the content library is not as extensive or diverse as that of competitors . Another concern is the occasional technical glitches and streaming quality issues experienced by users, particularly during peak usage times or on slower internet connections. Additionally, some users have criticised the user interface for being clunky and difficult to navigate, making it challenging to discover new content or resume watching where they left off. Despite these challenges, SonyLIV continues to invest in content acquisition and platform improvements to enhance the user experience and remain competitive in the crowded OTT market. Those encountering concerns related to SonyLIV can use our platform to file consumer complaints. With a commitment to providing exceptional Legal service, our team ensures prompt and effective assistance. We support through multiple online channels, and provide complete legal guidance and litigation support.
Did you know
Did you know? SonyLIV has grown to 33.3 million paid subscribers, a significant increase from just seven lakh in early 2020, thanks to a series of hits. The platform now commands an annual average revenue per user of ₹573.
Loss amount between
₹1 - ₹1 lakh
1999
₹1499+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹1 Lakh– ₹25 Lakhs
3499
₹2999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹25 Lakh – ₹1 Crore
4999
₹3999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
Above 1 Crore
9999
₹7999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Not sure about the packages
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1. Step 1: Contact customer service, reach out to using phone, email or website
2. Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence
3. Step 3: Look into the solution provided by the customer service team
4. Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.
With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from SonyLIV . If you find yourself discontented with SonyLIV , take the step to submit a complaint.
Follow these steps to proceed:
1. Navigate to the ‘File a Consumer Complaint’ page
2. Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered
3. Fill in your personal details and outline the particulars of your grievances
4. Initiate a plea for a refund, replacement, or compensation in relation to the brand
1. Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.
2. Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.
3. Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.
4. Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.
Before Initiating a Complaint, Ensure You Complete the Following Procedures
1. First, try resolving the issue through the brand's customer service.
2. Keep a record of all communications, like emails and chats, with their support.
3. Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.
Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.
We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.
We can help amplify your issues by starting a social media campaign against SonyLIV, ensuring they take notice.
With Vakilsearch, you can quickly get in touch with the right people at SonyLIV. We have a vast database of companies keen on resolving customer issues.
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
Understanding Consumer Rights
Industry-Specific Consumer Complaints
Consumer Complaint Procedures & Legal Aspects