Founded in 1976 by Michel Leclercq in Lille, France, Decathlon has emerged as a global sporting goods giant. The company's inception was marked by a vision to make sports accessible to all, emphasising affordability without compromising quality. Decathlon's journey involves continuous expansion, both in terms of product offerings and international presence. The brand's distinctive approach involves designing, manufacturing, and retailing its own products across various sports categories. With a commitment to promoting an active lifestyle, Decathlon has become synonymous with sporting excellence, catering to enthusiasts and beginners alike in over 70 countries Decathlon customers encounter issues ranging from product defects and delivery delays to sizing discrepancies and customer service concerns. Ensuring a streamlined process for addressing product quality, reliable delivery services, clear sizing information, responsive customer service, and transparent return policies is crucial for resolving these concerns. For those encountering concerns related to Decathlon can use our platform for filing complaints. By raising an issue, individuals can tap into the support of our dedicated team of experts who will guide them through the process, ensuring their grievances are heard and appropriate actions are taken for a satisfactory resolution.
Did you know
Did you know Decathlon designs and manufactures most of its products, allowing them to offer competitive prices and cater to diverse sporting needs? They even have their own in-house cycling and running brands!
Loss amount between
₹1 - ₹1 lakh
1999
₹1499+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹1 Lakh– ₹25 Lakhs
3499
₹2999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹25 Lakh – ₹1 Crore
4999
₹3999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
Above 1 Crore
9999
₹7999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
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1. Step 1: Contact customer service, reach out to using phone, email or website
2. Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence
3. Step 3: Look into the solution provided by the customer service team
4. Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.
With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from Decathlon . If you find yourself discontented with Decathlon , take the step to submit a complaint.
Follow these steps to proceed:
1. Navigate to the ‘File a Consumer Complaint’ page
2. Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered
3. Fill in your personal details and outline the particulars of your grievances
4. Initiate a plea for a refund, replacement, or compensation in relation to the brand
1. Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.
2. Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.
3. Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.
4. Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.
Before Initiating a Complaint, Ensure You Complete the Following Procedures
1. First, try resolving the issue through the brand's customer service.
2. Keep a record of all communications, like emails and chats, with their support.
3. Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.
Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.
We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.
We can help amplify your issues by starting a social media campaign against Decathlon, ensuring they take notice.
With Vakilsearch, you can quickly get in touch with the right people at Decathlon. We have a vast database of companies keen on resolving customer issues.
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
Understanding Consumer Rights
Industry-Specific Consumer Complaints
Consumer Complaint Procedures & Legal Aspects