Axis Bank

Axis Bank, formerly known as UTI Bank, was established in 1993 as one of the first new-generation private sector banks in India. It was promoted jointly by the Administrator of the Unit Trust of India (UTI), Life Insurance Corporation of India (LIC), General Insurance Corporation of India (GIC), and four public sector insurance companies. Over the years, Axis Bank has grown to become the third-largest private sector bank in India, offering a wide array of financial services including retail banking, corporate banking, and international banking. Its significant milestones include the rebranding from UTI Bank to Axis Bank in 2007, and its consistent expansion of branch and ATM networks across India and abroad, enhancing its service capabilities and customer reach. However, Axis Bank has faced consumer complaints primarily related to service inefficiencies. Customers have reported issues such as delays in transaction processing, inadequate handling of grievances, and dissatisfaction with the bank's credit card services. Other frequent complaints include unauthorised charges and difficulties in reaching customer support for problem resolution. In response, Axis Bank has been focusing on strengthening its customer service infrastructure, implementing digital solutions, and providing training to its staff to improve overall customer satisfaction. Those encountering concerns related to Axis Bank can use our platform to file consumer complaints. With a commitment to providing exceptional customer service, the Vakilsearch team ensures prompt and effective assistance.