Principal Global Service

Principal Global Service is a financial services company that offers a wide range of investment options, retirement plans, and asset management services. With over 140 years of experience in the industry, Principal Global Service is a trusted name among investors and financial advisors.

Delayed or Poor Customer Service

One of the most common complaints is the lack of prompt and helpful customer service. Clients have reported long wait times on the phone, unresponsive emails, and difficulty reaching a representative. In response, Principal Global Service has invested in technology and personnel to improve customer support. They have also introduced an online chat feature to provide clients with faster and more convenient support.

Account Errors

Another common complaint is account errors, including inaccurate statements, incorrect fund transfers, and incorrect investment allocations. While these errors are rare, they can be frustrating for clients. To address this issue, Principal Global Service has introduced an internal review process to catch errors before they impact clients. They have also made it easier for clients to report any issues and have committed to resolving them quickly.

High Fees

Some clients have expressed dissatisfaction with the high fees associated with some of Principal Global Service's investment products. While fees are a necessary part of investing, Principal Global Service has taken steps to make their fee structures more transparent and understandable. They have also introduced lower-cost investment options to provide clients with more affordable options.

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