ITC Hotels

Established in 1975 under the umbrella of ITC Limited, ITC Hotels has emerged as a prominent luxury hotel chain in India. The brand made a significant entrance into the hospitality sector with its flagship property, ITC Maurya, located in New Delhi, which quickly garnered acclaim for its opulent service and architectural magnificence. Emphasising sustainable luxury, ITC Hotels has implemented eco-friendly practices across its portfolio, reflecting a commitment to environmental stewardship. ITC Hotels encompasses a diverse range of brands tailored to different market segments, including the luxurious ITC Luxury Collection, WelcomHotel, and Fortune Hotels. Each brand within the portfolio upholds the brand's ethos of exceptional hospitality, fine dining, and a dedication to responsible luxury. Known for blending traditional Indian hospitality with contemporary elegance, ITC Hotels has set industry benchmarks by consistently delivering memorable guest experiences. Beyond providing luxurious accommodations and exquisite dining options, ITC Hotels is recognised for its holistic approach to hospitality, focusing on sustainability initiatives and community engagement. With a steadfast commitment to excellence and innovation, ITC Hotels continues to lead the Indian hospitality sector, catering to discerning travellers seeking unparalleled luxury and cultural authenticity in every stay. ITC Hotels frequently receive feedback about inadequate customer service experiences. Issues such as unresponsive staff, delayed service delivery, and perceived lack of professionalism are commonly reported by guests. These challenges may stem from insufficient training and staffing shortages, which exacerbate service shortcomings. Guests often feel undervalued and frustrated when their expectations are not met, impacting their overall satisfaction and likelihood of returning. Addressing these customer service gaps is crucial for ITC Hotels to enhance guest experiences, foster loyalty, and maintain a positive reputation in the hospitality industry. Those encountering concerns related to ITC Hotels can use our platform to file consumer complaints. With a commitment to providing exceptional Legal service, our team ensures prompt and effective assistance. We support through multiple online channels, and provide complete legal guidance and litigation support.