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BYJU's

BYJU'S, an influential online learning platform providing a diverse array of courses and educational materials to students of all ages, has emerged as one of India's leading ed-tech companies since its founding by Byju Raveendran in 2011. With a growing presence not only in India but also in countries like the United States and the United Arab Emirates, the platform has become a household name in the education sector. However, despite its widespread popularity, BYJU'S has encountered certain consumer concerns. A common issue centers around the perceived high costs of its courses. Some users have expressed dissatisfaction, citing a lack of transparency in pricing and instances of unauthorized additional charges. Additionally, criticisms have been raised regarding the complexity of the platform's cancellation and refund policies, making it challenging for users to navigate seamlessly. Recognizing the importance of consumer protection, Vakilsearch offers a team of experienced lawyers specializing in this area. With a deep understanding of consumer protection laws, these professionals are well-equipped to address and resolve online consumer complaints, ensuring individuals can effectively assert their rights and navigate any legal complexities that may arise.

Did you know

The $1 billion acquisition of Aakash Educational Services Limited (AESL) in January 2021 by BYJU'S raises important strategic considerations. Aakash, described as a key revenue source for BYJU'S, carries a substantial amount of debt. Recent developments, such as the possible return of Aakash Chaudhry as CEO, indicate a financially intricate situation.

Loss amount between

₹1 - ₹1 lakh

1999

1499+gst

What you’ll get

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Legal consultation

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Drafting legal notice

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Email & Chat support

Loss amount between

₹1 Lakh– ₹25 Lakhs

3499

2999+gst

What you’ll get

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Legal consultation

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Drafting legal notice

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Email & Chat support

Loss amount between

₹25 Lakh – ₹1 Crore

4999

3999+gst

What you’ll get

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Legal consultation

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Drafting legal notice

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Email & Chat support

Loss amount between

Above 1 Crore

9999

7999+gst

What you’ll get

tick

Legal consultation

tick

Drafting legal notice

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Email & Chat support

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Here’s What You Need to Do About Resolving Complaints Online

  • 1. Step 1: Contact customer service, reach out to using phone, email or website

  • 2. Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence

  • 3. Step 3: Look into the solution provided by the customer service team

  • 4. Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.

How to Lodge a Consumer Complaint Against BYJU's with Vakilsearch

With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from BYJU's . If you find yourself discontented with BYJU's , take the step to submit a complaint.

Follow these steps to proceed:

  • 1. Navigate to the ‘File a Consumer Complaint’ page

  • 2. Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered

  • 3. Fill in your personal details and outline the particulars of your grievances

  • 4. Initiate a plea for a refund, replacement, or compensation in relation to the brand

How We Will help you File a Legal Consumer Complaint Against BYJU's

  • 1. Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.

  • 2. Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.

  • 3. Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.

  • 4. Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.

Before Initiating a Complaint, Ensure You Complete the Following Procedures

  • 1. First, try resolving the issue through the brand's customer service.

  • 2. Keep a record of all communications, like emails and chats, with their support.

  • 3. Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.

Why Vakilsearch?

Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.

Legal Network

We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.

Social Network

We can help amplify your issues by starting a social media campaign against BYJU's, ensuring they take notice.

Business Network

With Vakilsearch, you can quickly get in touch with the right people at BYJU's. We have a vast database of companies keen on resolving customer issues.

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Not sure about the packages

If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.