Udaan, a well-regarded online B2B platform connecting retailers, wholesalers, and manufacturers throughout India, facilitates a broad spectrum of products and services encompassing clothing, electronics, and grocery items. Positioned to streamline business transactions, Udaan serves as a reliable and convenient platform for both buyers and sellers. However, despite its widespread popularity, the platform has encountered consumer complaints that merit attention. A prevalent concern voiced by consumers revolves around delays in delivery. Numerous customers have reported instances where their orders arrived late, with deliveries being postponed by several days or even weeks. Such delays pose a considerable inconvenience to buyers, particularly when urgent product delivery is crucial. Furthermore, the extended delivery timelines may adversely impact sellers, potentially resulting in the loss of prospective customers due to the delayed fulfilment of orders. Addressing these issues, Vakilsearch features a team of seasoned lawyers specialising in consumer protection laws, poised to manage online consumer complaints. With their comprehensive knowledge and expertise, they stand ready to assist consumers in navigating their grievances and ensuring the protection of their rights.
Did you know
Udaan, the B2B e-commerce platform, experienced a significant decline in gross revenue (GMV), dropping by 43.1% to Rs 5,629 crore in FY23 compared to Rs 9,900 crore in FY22, as indicated by the financial statements filed by its affiliated company, Trustroot Internet, based in Singapore.
Loss amount between
₹1 - ₹1 lakh
1999
₹1499+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹1 Lakh– ₹25 Lakhs
3499
₹2999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹25 Lakh – ₹1 Crore
4999
₹3999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
Above 1 Crore
9999
₹7999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
1. Step 1: Contact customer service, reach out to using phone, email or website
2. Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence
3. Step 3: Look into the solution provided by the customer service team
4. Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.
With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from Udaan . If you find yourself discontented with Udaan , take the step to submit a complaint.
Follow these steps to proceed:
1. Navigate to the ‘File a Consumer Complaint’ page
2. Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered
3. Fill in your personal details and outline the particulars of your grievances
4. Initiate a plea for a refund, replacement, or compensation in relation to the brand
1. Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.
2. Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.
3. Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.
4. Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.
Before Initiating a Complaint, Ensure You Complete the Following Procedures
1. First, try resolving the issue through the brand's customer service.
2. Keep a record of all communications, like emails and chats, with their support.
3. Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.
Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.
We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.
We can help amplify your issues by starting a social media campaign against Udaan, ensuring they take notice.
With Vakilsearch, you can quickly get in touch with the right people at Udaan. We have a vast database of companies keen on resolving customer issues.
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
Understanding Consumer Rights
Industry-Specific Consumer Complaints
Consumer Complaint Procedures & Legal Aspects