Lenskart

Lenskart, an Indian-based online retailer specialising in eyewear and contact lenses, has gained widespread popularity for its extensive range of eyewear products, encompassing eyeglasses, sunglasses, and contact lenses. The brand is particularly well-received by consumers due to its commitment to providing affordable yet high-quality eyewear options. Notably, Lenskart stands out for its innovative virtual try-on technology, enabling customers to virtually experience how eyeglasses look on them before making a purchase. Despite its positive reception, Lenskart has not been immune to consumer grievances. A predominant concern raised by customers relates to the delivery process. Numerous reports indicate that orders have experienced delays or, in some cases, were lost during transit. Moreover, a subset of customers has expressed dissatisfaction with the receipt of damaged or defective products. Although Lenskart does have a return and exchange policy in place, some customers have encountered challenges, finding the process cumbersome and time-intensive. In response to such consumer issues, Vakilsearch boasts a team of adept lawyers specialising in consumer protection laws. This legal team possesses the requisite knowledge and expertise to assist consumers in addressing their complaints, ensuring that their rights are protected in the realm of online retail and consumer transactions.