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Cars24

Explore the convenience of buying and selling used cars in India with Cars24, a prominent online platform that streamlines the process for customers seeking a quick and effortless transaction. Boasting over 10,000 verified buyers and sellers, Cars24 is committed to fostering a transparent and trustworthy marketplace. Despite its dedication to customer satisfaction, Cars24 has faced consumer complaints, drawing attention to certain pain points. A prevalent grievance revolves around the perceived low valuation of cars offered by Cars24. Numerous customers express dissatisfaction with the valuation offers, considering them notably lower than the market value. This disparity has left customers seeking a fair price for their used cars feeling disheartened. Additionally, concerns have been raised about the lack of transparency in the pricing process, leaving customers perplexed about how the valuation is determined. In the domain of consumer advocacy, Vakilsearch stands as a reliable ally. With a team of seasoned lawyers specialising in consumer protection laws, Vakilsearch is equipped to address online consumer complaints effectively. Armed with comprehensive knowledge and expertise, we are ready to assist consumers in navigating challenges related to the valuation process and protecting their rights in the realm of online car transactions. The interplay between Cars24 and Vakilsearch underscores the complexities and considerations inherent in the consumer experience within the used car marketplace.

Did you know

Professionals from Cars24 conduct thorough test drives to ensure the cars meet top-notch quality standards. Subsequently, these vehicles undergo meticulous refurbishment, where lubricants, fluids, worn-out components, minor dents, and faded paint are addressed to restore each car to a condition equivalent to brand new.

Loss amount between

₹1 - ₹1 lakh

1999

1499+gst

What you’ll get

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Legal consultation

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Drafting legal notice

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Email & Chat support

Loss amount between

₹1 Lakh– ₹25 Lakhs

3499

2999+gst

What you’ll get

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Legal consultation

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Drafting legal notice

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Email & Chat support

Loss amount between

₹25 Lakh – ₹1 Crore

4999

3999+gst

What you’ll get

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Legal consultation

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Drafting legal notice

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Email & Chat support

Loss amount between

Above 1 Crore

9999

7999+gst

What you’ll get

tick

Legal consultation

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Drafting legal notice

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Email & Chat support

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Here’s What You Need to Do About Resolving Complaints Online

  • 1. Step 1: Contact customer service, reach out to using phone, email or website

  • 2. Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence

  • 3. Step 3: Look into the solution provided by the customer service team

  • 4. Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.

How to Lodge a Consumer Complaint Against Cars24 with Vakilsearch

With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from Cars24 . If you find yourself discontented with Cars24 , take the step to submit a complaint.

Follow these steps to proceed:

  • 1. Navigate to the ‘File a Consumer Complaint’ page

  • 2. Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered

  • 3. Fill in your personal details and outline the particulars of your grievances

  • 4. Initiate a plea for a refund, replacement, or compensation in relation to the brand

How We Will help you File a Legal Consumer Complaint Against Cars24

  • 1. Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.

  • 2. Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.

  • 3. Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.

  • 4. Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.

Before Initiating a Complaint, Ensure You Complete the Following Procedures

  • 1. First, try resolving the issue through the brand's customer service.

  • 2. Keep a record of all communications, like emails and chats, with their support.

  • 3. Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.

Why Vakilsearch?

Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.

Legal Network

We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.

Social Network

We can help amplify your issues by starting a social media campaign against Cars24, ensuring they take notice.

Business Network

With Vakilsearch, you can quickly get in touch with the right people at Cars24. We have a vast database of companies keen on resolving customer issues.

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Not sure about the packages

If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.