BigBasket

Big Basket, founded in 2011, emerged as India's largest online supermarket, providing a wide range of groceries, fresh produce, household essentials, and more. Offering convenience and a vast product selection, Big Basket aimed to redefine the grocery shopping experience by delivering quality products to customers' doorsteps. With its user-friendly app and website, the platform catered to the growing demand for online grocery shopping, serving millions of customers across multiple cities in India. Consumer complaints about Big Basket commonly centred around issues like delayed deliveries, incomplete orders, and occasional customer service challenges. Reports cited instances of orders arriving late, missing items from the delivery, and facing difficulties in obtaining timely and satisfactory resolutions from customer support. Despite Big Basket's convenience, these complaints raised concerns among consumers about service reliability, order accuracy, and responsive customer service, urging improvements in delivery timelines, order fulfilment accuracy, and more effective customer support for enhanced consumer satisfaction. For individuals experiencing issues or having complaints, this platform provides a dedicated space to address and resolve concerns. By filing a complaint, users can leverage the expertise of a dedicated team, which is poised to guide them through the process, facilitating appropriate actions and striving for a resolution that meets the expectations of the brand's discerning customer base.