Embark on a seamless grocery shopping experience with Big Basket, the online store committed to offering a diverse array of products at reasonable prices. Prioritising customer convenience, Big Basket delivers groceries directly to your doorstep, earning its popularity among many for its extensive product range and user-friendly website. Despite its acclaim, some consumer concerns have emerged, with one notable issue being delays in delivery. A common complaint centers around orders taking longer than expected to arrive, causing inconvenience and frustration for customers, especially those who depend on Big Basket for their routine grocery needs. While the company has taken steps to enhance its delivery processes, addressing this issue remains a priority to ensure customers receive their orders promptly. In the realm of consumer protection, Vakilsearch stands as a trusted resource. Boasting a team of seasoned lawyers specialising in consumer protection laws, Vakilsearch is well-equipped to handle online consumer complaints effectively. With the knowledge and expertise, we are ready to assist consumers in navigating challenges related to delivery delays, safeguarding their rights in the realm of online grocery shopping. The collaboration between Big Basket and Vakilsearch underscores the importance of addressing consumer grievances to enhance the overall shopping experience.
Did you know
BigBasket.com stands as India's largest online food and grocery store, boasting an extensive catalog of over 18,000 products and more than 1000 brands. Whether you're seeking fresh fruits, vegetables, rice, pulses, spices, seasonings, packaged goods, beverages, personal care items, meats, or beyond, you'll find everything you need in our comprehensive selection.
Loss amount between
₹1 - ₹1 lakh
1999
₹1499+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹1 Lakh– ₹25 Lakhs
3499
₹2999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
₹25 Lakh – ₹1 Crore
4999
₹3999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Loss amount between
Above 1 Crore
9999
₹7999+gst
What you’ll get
Legal consultation
Drafting legal notice
Email & Chat support
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
1. Step 1: Contact customer service, reach out to using phone, email or website
2. Step 2: Communicate the issue, providing details such as booking information, travel dates, and any relevant evidence
3. Step 3: Look into the solution provided by the customer service team
4. Step 4: If you're not satisfied with the initial response we can help you escalate it to the next level.
With the assistance of Vakilsearch, you have the opportunity to request a refund, replacement, or compensation from Big Basket . If you find yourself discontented with Big Basket , take the step to submit a complaint.
Follow these steps to proceed:
1. Navigate to the ‘File a Consumer Complaint’ page
2. Select the company name as the subject of your complaint, and provide an in-depth account of the issues you've encountered
3. Fill in your personal details and outline the particulars of your grievances
4. Initiate a plea for a refund, replacement, or compensation in relation to the brand
1. Step 1: Contact Vakilsearch: Talk to our lawyers to know your legal rights and verify your complaint's legitimacy.
2. Step 2: Explain Your Situation: Describe your issues with this firm, ensuring you provide the necessary evidence and specifics.
3. Step 3: Draft and Send a Legal Notice: We'll draft and dispatch a legal notice on your behalf, and then await the brand's reply.
4. Step 4: Initiate Litigation: If the reply isn't satisfactory, we'll take the matter to consumer court, offering complete support.
Before Initiating a Complaint, Ensure You Complete the Following Procedures
1. First, try resolving the issue through the brand's customer service.
2. Keep a record of all communications, like emails and chats, with their support.
3. Collect and keep essential proofs, including bills, payment confirmations, and relevant photos.
Vakilsearch has a track record of helping countless consumers find resolutions. By talking to our wide-ranging legal, social, and business connections, you can voice your concerns and get the solutions you seek.
We can send a legal notice or start a case in the consumer forum on your behalf. Our network is filled with skilled and verified lawyers ready to help.
We can help amplify your issues by starting a social media campaign against Big Basket, ensuring they take notice.
With Vakilsearch, you can quickly get in touch with the right people at Big Basket. We have a vast database of companies keen on resolving customer issues.
Not sure about the packages
If you're still not sure which plan to choose, don't worry. Our lawyers are here there to help. Just reach out to our lawyers today.
Understanding Consumer Rights
Industry-Specific Consumer Complaints
Consumer Complaint Procedures & Legal Aspects