Ecom Express

Ecom Express Limited, founded in 2012 and headquartered in Gurugram, Haryana, is a leading provider of technology-driven solutions for the Indian retail and e-commerce sectors. The company serves over 27,000 pin codes across India, offering services such as first-mile pickup, last-mile delivery, and reverse logistics through its flagship Ecom Express Services (EXS). Customers have expressed dissatisfaction with customer service, citing difficulties in receiving timely assistance or resolutions to their concerns. Some have also reported lost shipments, causing significant disruptions. Inconsistent service quality across different regions adds to the dissatisfaction, as customers expect a uniform experience. Collectively, these challenges underscore the need for Ecom Express to enhance its operational processes and improve overall customer satisfaction. At Ecom Express, We also actively encourage your feedback to continually enhance our services and better meet your expectations. With a commitment to reliability and operational efficiency, we aim to provide you with a smooth logistics experience. Additionally, we are investing in advanced technology and comprehensive training for our staff to ensure prompt and effective handling of any issues that may arise.