RBL Bank Ltd.

RBL Bank Ltd, formerly recognised as Ratnakar Bank Limited, stands as a dynamic private sector bank in India, offering an extensive array of financial products and services since its inception. Providing services such as savings and current accounts, fixed deposits, loans, and credit cards, RBL Bank has garnered both acclaim and consumer feedback. Despite its diverse offerings and customer-centric approach, RBL Bank contends with common consumer complaints, particularly concerning high service charges. Customers have expressed dissatisfaction with elevated fees for various services, including ATM usage, account maintenance, and cheque book issuance. These charges, when cumulated, impact the overall banking experience, prompting calls for a revision in the fee structure to ensure affordability and transparency. Recognising the significance of customer feedback, RBL Bank is actively reviewing its fee structure. The bank aims to strike a balance between offering quality services and ensuring affordability for its customers. By revising service charges, RBL Bank seeks to address customer concerns and enhance the overall banking experience. In response to consumer concerns, RBL Bank has partnered with Vakilsearch, a legal firm featuring a team of experienced lawyers specialising in consumer protection laws. Vakilsearch plays a crucial role in handling online consumer complaints, providing valuable legal support to consumers and ensuring their rights are protected.