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How to Do Consumer Court Case?

Here we have provided a detailed step for how to make the proper filing for consumer court by following all legalities.

In India, consumers now have the option to file a complaint or even share their experiences about grievances about any product service or brand quality and seek redressal for a similar thing. The consumer can easily file complaints based on the issue by visiting the consumer court and submitting the required document. On the flip side, the aggravated customer can also register the complaint online by following some steps mentioned here.

Who Can Even Lodge A Consumer Complaint?

In the past few years, the government has come up with various awareness programs that allow customers to share their grievances, and it also makes the voice of the customers more robust and active to claim their rights whenever they are cheated or have to deal with harassment issues.

So if a consumer has any complaints or grievances about a product or a service and complaints about the product or other service qualities, or they are made to pay the excess price or get defective material, they can complain to get proper protection.

The Consumer Protection Act 1986 deals with consumer protection and rights in India. The act provides the right to the consumer and two or more consumers with the same interest grounds.

The show also helps any registered voluntary organization. But you need to know that the complaint must be lodged within two years from the cause of action. The court will not entertain any cases if the complaint is installed after the completion of 2 years, except if there is a reasonable cause for delay in filing the given complaint. It is necessary to visit the online portal for consumers and the empowerment center to register a consumer complaint through the online mode. The website is a grievance redressal system, the Consumer Coordination Council maintains it, and the Government of India department of consumer affairs supports the same.

In 2019, the Consumer Protection Act was amended to allow people to file consumer cases online. The amendment mainly aimed at protecting consumers in the digital commerce age. The dispute resolution process under this ad can now be initiated with a simple online case filing. For this purpose, different states have also allowed filing through the e- dakhil portal.

How Does This Portal Work For Consumer Case Filing Online?

Shopping online exploded with the nationwide lockdown. E-commerce companies have witnessed heavy traffic, especially the ones dealing with household consumer appliances and fast-moving items. At the same time, consumer grievances also increased while the courts remained mainly inaccessible. Therefore, there was an urgent need to file consumer grievances. This has taken in the formation of the e- dakhil. It was formed by joint efforts of the judiciary and state governments. There is no need to visit any district or state government forum. The lawyer or the complainant can file the online consumer court complaint online through this portal.

Documents Required For Consumer Court Online Filing:

  • List of dates
  • Index
  • Party details featuring complete address and phone number
  • Notarized attested affidavit featuring the complaint copy
  • Fees payable
  • Supporting documents like warranty cards, vouchers, and receipts

Tips To File The Consumer Court Complaint Online:

Here’s how to file case in consumer court online:

Register the complaint

Firstly being a consumer, you must complain to the official web portal. You must complete the online registration form by providing all the essential details like residential address, name, phone number, etc. Then you must create your user ID and password in the web portal.

Lodge a complaint

The complainant can easily file a online consumer court case as  against all the registered brands or service providers. The online complaint system will have a drop-down section on the given website. It will mention all the segment brand sectors registered with the department of consumer affairs in the menu section. The complainant needs to attach all the documents to support their Insurance consumer complaints while raising online criticism. The consequences and the relief can also be indicated at the time of submitting the consumer case online complaint.

Check Your Status

After submitting your complaint successfully, the complainant can get an electronically generated number. You can use the same number to track your status regarding the complaint until the problem is solved.

What Do You Need To Know About The Legal Consumer Court?

Consumer complaints and grievances are essential, and this act aims to protect the rights of consumers. If you’re an unsatisfied customer, consumer court is used to file case against the seller for selling flawed products. Consumer courts have proven to be one of the most influential entities for providing a remedy to exploit customers and address their grievances.

The powers of the consumer court

  • They have to enforce the attendance of the witnesses.
  • Consider the discovery and production of all the documents or other material objects.
  • Receiving the affidavits on evidence.
  • Production of any account’s documents box or commodities from any person.
  • Obtaining information to proceed from any individual.
  • To replace the goods with new goods of the seminar description.
  • To discontinue the unfair trade practice.
  • To not offer hazardous goods for sale.

You can see the status of your filed cases once the application has been successfully submitted. Post selection of the cases for pending payment, it is essential to choose the right reference number and then properly verify any complaint. Next, it would display the claim amount and the calculated payment. The last option on this page is under the payment option, and you have to click on the opportunity to proceed to pay. You can check the failed transactions option from the drop-down menu available under the tab head if the payment fails.


When it comes to filing a complaint in consumer notice, you need experts to assist you. This is where professionals like Vakilsearch come into the picture. Get in touch with the experts for professional advice and make use of online lawyer consultation services to streamline the process.

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