Discover CPGRAMS Portal – NIC and DARPG's joint initiative for seamless online grievance resolution. Swift, user-friendly, and hassle-free solutions await.
The NIC, in partnership with the Department of Administrative Reforms and Public Grievances (DARPG), created the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). This online portal helps individuals effectively resolve public grievances. The goal is to ensure citizens can access the grievance redress system online, offering various facilities for their convenience. This article will explore the CPGRAMS Portal in detail.
Overview of CPGRAMS Portal
Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform launched by the Government of India to provide citizens with a single, convenient, and accessible platform to lodge their grievances against any public authority. It aims to ensure timely and effective redressal of grievances, promote transparency and accountability in governance, and enhance citizen satisfaction with public services.
Features of CPGRAMS Portal
- Online Grievance Registration: Citizens can register their grievances 24×7 from anywhere, using a computer or mobile device.
- Multiple Language Support: The portal supports multiple languages, making it accessible to a wider audience.
- Tracking Grievance Status: Users can track the status of their grievances online, using a unique registration ID.
- Filing Appeals: If not satisfied with the resolution, citizens can file appeals for further consideration.
- Feedback Mechanism: Users can provide feedback on the redressal process, helping to improve the system.
- Mobile App: CPGRAMS is also available as a mobile app for convenience.
- Integration with UMANG App: The portal is integrated with the UMANG app, providing a unified platform for accessing various government services.
CPGRAMS Portal Complaints
Applicants aggrieved by inordinate delays (exceeding months or years), refusals, or inability to receive spoken responses from the Department of Administrative Reforms & Public Grievances (DARPG) or Directorate of Public Grievances (DPG) can file complaints through established channels. To facilitate case assessment, basic information must be disclosed.
Types of Complaints Lodged on CPGRAMS Portal
CPGRAMS portal covers a wide range of complaints related to public services, including:
- Delays in service delivery
- Corruption
- Harassment
- Inefficiency
- Non-compliance with rules and regulations
- Maladministration
- Any other issue related to the functioning of a public authority
Benefits of CPGRAMS Portal
- Enhanced Citizen Accessibility: Provides a single, convenient platform for lodging grievances.
- Timely Redressal: Facilitates prompt action on grievances by concerned authorities.
- Transparency and Accountability: Promotes transparency in grievance redressal and holds public authorities accountable.
- Citizen Satisfaction: Improves citizen satisfaction with public services.
How to Lodge a Grievance on CPGRAMS Portal
- Visit the CPGRAMS portal: https://pgportal.gov.in/
- Register as a user (if not already registered).
- Log in to your account.
- Click on “Lodge Public Grievance.”
- Fill in the required details about your grievance.
- Attach any relevant documents (if applicable).
- Submit your grievance.
- Track the status of your grievance using the unique registration ID.
Complaints Not Covered Under CPGRAMS:
While CPGRAMS portal handles a wide range of grievances, certain matters fall outside its scope:
- RTI Matters: Requests for information under the Right to Information Act should be directed to the relevant Public Information Officer (PIO) of the concerned department.
- Court-Related or Sub Judice Matters: Grievances already under court proceedings are not addressed through CPGRAMS portal.
- Personal and Family Disputes: Matters involving personal or family conflicts are not entertained.
- Religious Matters: Issues pertaining to religious beliefs or practices are not covered.
- Suggestions: CPGRAMS portal is for grievances, not suggestions or feedback. Use designated feedback channels for those.
- Government Employees’ Service Matters: Grievances of government employees related to their service conditions, disciplinary actions, etc., have specific internal redressal mechanisms.
- Matters Impacting Territorial Integrity or Foreign Relations: Grievances that potentially affect national security or international relations are not handled through CPGRAMS portal.
Tracking Application Status
- Access the CPGRAMS Portal: Visit https://pgportal.gov.in/
- Click on “Track Grievance Status”: This option leads to the tracking page.
- Enter Your Registration ID: Provide the unique registration ID generated during complaint filing.
- View Status and Updates: The portal displays the current status of your grievance, along with any actions taken or responses received.
Download CPGRAMS Mobile App
The Central Government has introduced a mobile app to enable citizens to register grievances through their phones. Upon registration, the system assigns a unique reference number, allowing citizens to track progress, send reminders, and provide feedback. The reference number is automatically forwarded to the relevant department for redressal after successful registration.
Here’s how to download the CPGRAMS Mobile App for convenient grievance redressal on the go:
-
Visit the Official Website:
- Access the CPGRAMS website
-
Find the App Download Links:
- Look for the “Mobile App” section on the homepage.
- You’ll find download links for both Android and iOS devices.
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Scan the QR Codes (if available):
- Use a QR code scanner app to directly access the app download pages.
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Download and Install:
- Click the appropriate link for your device’s operating system.
- Follow the standard download and installation process.
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Launch the App:
- Once installed, open the CPGRAMS portal Mobile App.
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Register or Login:
- If you’re a new user, create an account.
- Existing users can log in with their credentials.
Now you’re ready to use the app for:
- Lodge grievances anytime, anywhere
- Track grievance status
- Receive updates on your complaints
- Submit reminders or clarifications
FAQs
How do I raise a complaint in Cpgrams?
You can raise a complaint through the CPGRAMS portal (https://pgportal.gov.in/) or mobile app. Here's how:
Register: Create an account if you haven't already.
Lodge Grievance: Click Lodge Public Grievance and fill in details like the authority concerned, nature of the grievance, and supporting documents.
Submit: Review the information and click Submit to register your complaint.
CPGRAMS (Centralized Public Grievance Redress and Monitoring System) is an online platform for citizens to lodge grievances against any public authority in India. It allows you to track your complaint status and receive updates.
Who is the head of Cpgrams?
CPGRAMS is administered by the Department of Administrative Reforms & Public Grievances (DARPG) under the Ministry of Personnel, Public Grievances & Pensions. The current Secretary of DARPG is the head responsible for CPGRAMS.
What is the grievance redressal portal?
CPGRAMS is a prominent grievance redressal portal for Indian citizens. It acts as a bridge between citizens and public authorities, facilitating timely resolution of grievances.
How effective is CPGRAMS?
CPGRAMS has received mixed reviews regarding its effectiveness. While it has resolved many grievances, some complain about delays or unsatisfactory resolutions. However, it remains a valuable tool for citizens to seek redressal.
What is the difference between RTI and Cpgrams?
RTI (Right to Information Act) allows you to request information from public authorities. CPGRAMS focuses on resolving grievances related to service delivery or public authority actions.
What is the name of Cpgrams?
The full name of Cpgrams is the Centralized Public Grievance Redress and Monitoring System.
What happens if a grievance Cannot be resolved?
If your grievance cannot be resolved through the initial process, you can appeal to a higher authority within the concerned department or file an RTI request for further information.
How do I contact the PMO?
You can contact the Prime Minister's Office through their website (https://www.pmindia.gov.in/en/prime-ministers-office/) or by writing a letter. However, it's recommended to first try resolving your grievance through CPGRAMS or by contacting the relevant authority directly.
What is the motive of Cpgrams?
CPGRAMS aims to:
Improve transparency and accountability of public authorities.
Provide citizens with a platform for seeking timely redressal of grievances.
Enhance citizen satisfaction with public services.
Who launched the Cpgrams?
CPGRAMS was launched by the Government of India in 2007 under the Department of Administrative Reforms & Public Grievances.
How long does it take to resolve a grievance?
The time taken to resolve a grievance depends on its complexity and the concerned department's responsiveness. The official target is 30 days, but it may take longer in some cases.
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