The key responsibilities are to improve workflows, remove roadblocks, and promote efficiencies & optimization in the sales process.
Responsibilities and Accountabilities:
Preparing the action plan for achieving the sales targets and determine necessary strategic sales approaches.
Set up and deliver sales presentations, product/service demonstrations, and other sales actions.
Should be responsible for complete sales optimization which includes strategizing, forming and implementing plans to improve sales through improving customer experience, mitigating training and recruitment needs, identifying gaps (people, process and technology related) and work towards fixing them.
Overhauling the training and quality audit process.
Maintain Service Levels, Quality score, Training, CSAT, Sales, Hiring and attrition management, Profit & Loss and collections.
Building Playbooks & Building Scripts. Preparing the scripts for the Tele sales and Inside sales process along with refinement.
Leading, mentoring and monitoring the performance of team members to ensure efficiency in process-quality and meeting of individual and group targets.
Generating & presenting various reports pertaining to process/productivity.
Tools & Resources required:
Nature of Experience: Demonstrated ability to convert prospects and close deals and achieve sales quotas.Solid experience in opportunity qualification, pre-call planning, call control, account development, and time management.
Length of Experience: 12 – 15 years .
Skill Set & Personality Traits required:
Should have strong experience in Sales Optimization, should be numbers-driven.
Should have been expertise in managing a contact center with tele sales, outbound-inbound voice process, email channel and web chat services.
Proven experience in all three channels of communication of Chat, Emails and Phones.
Strong in overall management of both captive and out-sourced environments and experienced in implementing innovative ideas for improvement.
Go the “extra mile” to meet sales quota and facilitate future sales.
Having hands-on experience in process re-engineering by applying Six Sigma methodology will be an added advantage.
Dynamic and energetic individual with excellent people management skills.
Ready to take up challenging tasks with a go – getter attitude.
Excellent communication and good presentation skills.
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