Income Tax e-filing: How to reset password on IT portal?

Last Updated at: Nov 08, 2019
Income Tax e-filing: How to reset password on IT portal?

The electronic filing of your ITR is something you have to do once during the financial year. So, sometimes you will end up forgetting your login credentials to get into their web portal because you use it so rarely. So, imagine you forgot your password, what do you do? People find it difficult to retrieve their credentials, and so we decided to educate the people on what steps to take if they forget their password and ID. So here’s a look at how you can retrieve your ITR credentials or reset your password. 

To reset mobile number or email id

To change the email id and mobile number which has been registered, you will have to provide any one of these additional documents. 

  • TDS/TCS deduction details of the last two years
  • Tax payment details which include BSR code, Challan Date, and Challan Sequence Number for the previous three years
  • Bank account number as per previous year’s income tax return.

After creating and registering a new email id or mobile number, the user has to wait 12 hours before accessing the portal. This prevents fraudulent logins. To increase the security of the system, a confirmation mail will also be sent by the IT department to the previously registered email id indicating the user to report if he or she has not created a new email ID for themselves. 

How to reset the password? 

The income tax website does not allow you to recover your old password if you forget it but will allow you to access your account by resetting the password by creating a new one. You can choose to initiate this process through two methods:

  1. Through the Income Tax Website
  2. Through email to the Income Tax Department

To reset password through their website, do the following:

  1. Go to the IT website
  2. Enter the Login page by clicking on the “Login Here” button.
  3. Click on “Forgot Password”.
  4. Fill your User ID and Captcha Code, as shown in the dialogue box to continue. The User ID is your PAN number. If you cannot make out the captcha, ask for an OTP. 
  5. Once you are on the “Reset Password” page, select a suitable option from the drop-down list. 
  6. The drop-down list includes the following options; 
    • Answer Secret Question– You have to answer both primary and secondary questions which were set at the time of registration. 
    • Upload DSC– Use his or her unique registered digital signature(DSC) to log in.
    • Using OTP– Use OTP which will be sent to the registered mobile number to change the password. 
    •  Using Aadhaar OTP– Using the Aadhaar OTP which will be sent to the registered mobile by UIDAI.

Method 1: Answer Secret Question

    • Mention your Date of Birth or Date of Incorporation depending on whether you are an individual or a company
    • Answer the secret question you had created at the time of registering on the IT website for the first time. Selecting a question from the drop-down list.
    • Enter the answer and click “Submit”.
    • If you are right, move on to enter the username, then enter a new password and confirm it, Then press, “SUBMIT”.

Start Your Tax Return

Method 2: Upload DSC

If you had previously registered your digital signature on the website, then it is easy to reset your password because all you are expected to do is upload that digital signature.

  • From the drop-down menu, select ‘Upload DSC’ option. 
  • Then select either of these two options:
  1. a) New DSC 
  2. b) Registered DSC 
  • New DSC will be preferred if you are using a DSC for the first time. 
  • If you have already uploaded one, then select (b). 
  • Attach the required file and click “Validate”. 
  • Once validated, enter a new password and confirm and then Submit. 

Method 3: Using OTP

  • Select one of these options:
  1. Registered Email ID and Mobile Number
  2. New Email ID and Mobile Number

Registered email ID and mobile number

  • Your registered ID and number will be displayed.
  • Click on “Validate”. 
  • A PIN will be sent to both your ID and number
  • Enter the PINs received
  • Click on “VALIDATE”.
  • Once validated, enter the New Password and confirm it.
  • Then click “Submit”.
  • If you don’t get the PIN within a reasonable time, opt for Resend PINs.

For New, register a new number and ID as mentioned and explained before and repeat the same process to validate the OTP and then reset the password. 

Method 4: Using Aadhaar OTP

To use this option, your Aadhaar must be linked to this account. 

  • Confirm your Aadhaar Number
  • Click on “Generate Aadhaar OTP”
  • An OTP will be sent to the registered Mobile Number 
  • Enter the Aadhaar OTP 
  • Click on “VALIDATE” 
  • If correct, go on to enter the New Password and confirm it
  • Click on “SUBMIT”

Resetting through email

If you are unable to use any of the methods mentioned above, then the only option you have is to mail the IT department

  • Mail to and request them to reset the password. 
  • Mention the following details so as to prove your identity. 
  1. PAN card Number
  2. Name
  3. Date of Birth/ Date of Incorporation
  4. Father’s Name
  5. Address
  • You can expect a reply within 48 hours, following which you will be able to reset your password on the website.
A lawyer with 14 years' experience, Vikram has worked with several well-known corporate law firms before joining Vakilsearch.