EPF UAN Helpdesk: Solving Your Queries

Last Updated at: December 17, 2019
688
EPF UAN helpdesk for employees

Filling in the legal formalities is accompanied by some minor yet major mistakes quite a lot of times. To avoid any confusion, the Employee Provident Fund Organization has a separate helpdesk – EPF UAN Helpdesk. This assists users to solve their problems via e-mail and toll-free numbers.

EPF UAN Helpdesk 

The Helpdesk is the online centre where the employees, as well as the employers, can contact regarding the various issues and the services. The Toll-Free number is 1800 118 005, and they can be contacted for any queries during the business hours, i.e., between 9:15 am – 5:45 pm (IST) on all days.

Before we proceed further to understand all the queries of the individual, we need to understand what UAN is and how it is beneficial for all such problems.

UAN (Universal Account Number)

The UAN is a unique number provided to each member associated with the Employees’ Provident Funds Organization (EPFO). Instead of having a number of various IDs and passwords for different purposes also in the case of jobs, the UAN is a single valid across all the entities, enabling the individual to access their PF accounts easily. In order to log in to UAN/EPF portal, it is mandatory to have the UAN number as well as the password.

The members can easily change their mobile number or passwords just like on the other digital platforms. The mobile number can be updated through the ‘Contact’ bar of the portal.

Frequently Asked Questions (FAQ’s) for the EPF Helpdesk

  • Updating a new mobile number.
  • Do not remember the password for the portal. How to change it?
  • The OTP cannot be received on my mobile.
  • Make changes in the Date of Birth (DOB)/ Entered the wrong DOB.
  • Changes in Father’s Name.
  • Changes in the Joining Date.
  • KYC details are not getting verified.

Get legal advice from us

How to access the UAN Helpdesk and the various issues that can be resolved

  • Visit the UAN portal and go to the Online Helpdesk page.
  • Two options will be offered, one is of the ‘Member’ and the other is of the ‘Employer’.
  • Click on the ‘Member’ option.
  • After that, the members are offered to choose from a number of problems, which are as follows:
    • What is my UAN- In case the individual forgets their UAN, it can be obtained by providing various personal details.
    • Mobile number is changed and Forgot the Password- Most of the issues are related to this one. A form is opened and the member has to fill in the details to retrieve the information, else the password can be changed directly through the UAN portal.
    • Correcting the Personal Details: These details can be corrected either through an online request or offline by requesting the employer to get the changes done.
      • In both cases, an ID proof has to be submitted to support the requests in the change of details.

Through SMS

In order to obtain any information related to PF accounts and queries, an SMS can be to 7738299899, in the format EPFOHO<UAN>LAN, where LAN stands for the language.

Inoperative Accounts

When no transfer of funds or actions is being taken in the Provident Funds account by the member, then, the status of the PF account can be checked by contacting the helpdesk for the same.

Tracking the Status of Complaints

The status of the complaints and queries made by the members can be tracked easily online, with the help of the Registration number provided. The requests are processed only after the verification is done by the EPFO. This complete process usually takes up to 15-30 days. If no information or updates are provided about the complaint, a follow up can be taken by sending the details again along with the registration number.

Grievances

The drill of questions, queries, and complaints does not end here. The members can also face issues regarding the transfer of the Provident Funds, Amount, Filing the forms, Settlements that need to be done for the pension scheme, PF account, and insurance. Additionally, problems related to the UAN number and accounts can also occur. All these grievances are looked upon by the Employees’ Provident Fund (EPFO), with strict timelines and efficient processes to resolve the issues of their members. Depending on the complexity, these problems are addressed and monitored carefully, providing the members with the best solutions and securing their accounts and provident funds.

Check out this blog: Online EPF registration for employers

Conclusion

As such, the EPFO Helpdesk can be contacted easily through the above-mentioned toll-free number or an email can also be sent at the email address: uanepf@epfindia.gov.in

The EPF UAN Helpdesk helps and solves all the queries and mistakes that are made while dealing with the PF accounts.

EPF UAN Helpdesk: Solving Your Queries

688

Filling in the legal formalities is accompanied by some minor yet major mistakes quite a lot of times. To avoid any confusion, the Employee Provident Fund Organization has a separate helpdesk – EPF UAN Helpdesk. This assists users to solve their problems via e-mail and toll-free numbers.

EPF UAN Helpdesk 

The Helpdesk is the online centre where the employees, as well as the employers, can contact regarding the various issues and the services. The Toll-Free number is 1800 118 005, and they can be contacted for any queries during the business hours, i.e., between 9:15 am – 5:45 pm (IST) on all days.

Before we proceed further to understand all the queries of the individual, we need to understand what UAN is and how it is beneficial for all such problems.

UAN (Universal Account Number)

The UAN is a unique number provided to each member associated with the Employees’ Provident Funds Organization (EPFO). Instead of having a number of various IDs and passwords for different purposes also in the case of jobs, the UAN is a single valid across all the entities, enabling the individual to access their PF accounts easily. In order to log in to UAN/EPF portal, it is mandatory to have the UAN number as well as the password.

The members can easily change their mobile number or passwords just like on the other digital platforms. The mobile number can be updated through the ‘Contact’ bar of the portal.

Frequently Asked Questions (FAQ’s) for the EPF Helpdesk

  • Updating a new mobile number.
  • Do not remember the password for the portal. How to change it?
  • The OTP cannot be received on my mobile.
  • Make changes in the Date of Birth (DOB)/ Entered the wrong DOB.
  • Changes in Father’s Name.
  • Changes in the Joining Date.
  • KYC details are not getting verified.

Get legal advice from us

How to access the UAN Helpdesk and the various issues that can be resolved

  • Visit the UAN portal and go to the Online Helpdesk page.
  • Two options will be offered, one is of the ‘Member’ and the other is of the ‘Employer’.
  • Click on the ‘Member’ option.
  • After that, the members are offered to choose from a number of problems, which are as follows:
    • What is my UAN- In case the individual forgets their UAN, it can be obtained by providing various personal details.
    • Mobile number is changed and Forgot the Password- Most of the issues are related to this one. A form is opened and the member has to fill in the details to retrieve the information, else the password can be changed directly through the UAN portal.
    • Correcting the Personal Details: These details can be corrected either through an online request or offline by requesting the employer to get the changes done.
      • In both cases, an ID proof has to be submitted to support the requests in the change of details.

Through SMS

In order to obtain any information related to PF accounts and queries, an SMS can be to 7738299899, in the format EPFOHO<UAN>LAN, where LAN stands for the language.

Inoperative Accounts

When no transfer of funds or actions is being taken in the Provident Funds account by the member, then, the status of the PF account can be checked by contacting the helpdesk for the same.

Tracking the Status of Complaints

The status of the complaints and queries made by the members can be tracked easily online, with the help of the Registration number provided. The requests are processed only after the verification is done by the EPFO. This complete process usually takes up to 15-30 days. If no information or updates are provided about the complaint, a follow up can be taken by sending the details again along with the registration number.

Grievances

The drill of questions, queries, and complaints does not end here. The members can also face issues regarding the transfer of the Provident Funds, Amount, Filing the forms, Settlements that need to be done for the pension scheme, PF account, and insurance. Additionally, problems related to the UAN number and accounts can also occur. All these grievances are looked upon by the Employees’ Provident Fund (EPFO), with strict timelines and efficient processes to resolve the issues of their members. Depending on the complexity, these problems are addressed and monitored carefully, providing the members with the best solutions and securing their accounts and provident funds.

Check out this blog: Online EPF registration for employers

Conclusion

As such, the EPFO Helpdesk can be contacted easily through the above-mentioned toll-free number or an email can also be sent at the email address: uanepf@epfindia.gov.in

The EPF UAN Helpdesk helps and solves all the queries and mistakes that are made while dealing with the PF accounts.

FAQs

No FAQs found

Add a Question


No Record Found
SHARE
Senior Executive - Content in Vakilsearch | Former TEDxSKCET Licensee | Content Marketing | Psychology | Engineering (IT) | Google Developers Group (GDG) co-organizer | WTM Ambassador