E-commerce Giants to Resume Grocery Delivery: COVID-19

Last Updated at: March 27, 2020
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E-commerce giants are resuming grocery operations

E-commerce giants Grofers, Big Basket, and Flipkart have resumed delivery of online grocery, much to the relief of their customers. The nationwide lockdown has interrupted their operations in the past few days, but, they are back on track, thanks to the support from local authorities.

Flipkart announced the shutting down of its services with effect from 25th March after facing huge disruption in their supply chains. But, the biggest e-commerce market, Flipkart CEO announced on 26th March that they will resume delivery of online grocery in selected cities, to start with. The decision, according to him, was taken after the concerned authorities ensured the security of the delivery executives. He said Flipkart will work round the clock to serve their customers in this testing period.

In a similar announcement yesterday, Big Basket said that they have resumed services in Bangalore, Ahmedabad, Bhopal, Mumbai, Indore, Coimbatore, Noida, Surat, Mysore, and Vadodara. They also asked the customers to cooperate as services may not be too prompt in the next few days, owing to the prevailing situation. They have also issued a list of cities where they are hoping to resume services in the next couple of days. These cities include Gurgaon, Ghaziabad, Jaipur, Hyderabad, Lucknow, Kolkata, Patna, Nagpur, and Vijaywada. Talks are going on with local authorities in these cities for issuing identity cards to the delivery executives so that they can pass through the lockdown and deliver groceries to customers.

Start incorporating

Grofers has also issued similar statements recently. With assurance from authorities that the delivery supply chain of e-comm retailers for groceries will not be interrupted, Grofers are accepting orders again in selected cities. These cities include Delhi, Faridabad, Gurugram, Noida, Bengaluru, Ghaziabad, Jaipur, Ahmedabad, Mohali, and Lucknow. Grofers said they would focus more on clearing backlogs first and would then work their way up to full capacity.

In the initial days of the lockdown, many customers of these e-com giants received cancellation messages stating that delivery could not be completed due to restrictions on movement by local authorities. However, with repeated communication from the Government, the ‘cloud cover’ of uncertainty over the delivery of essential services seems to be clearing out with every passing day. The E-commerce giants are gearing up again to ensure smoother deliveries and to fulfil orders of grocery items. Things are coming back on track, slowly, but surely.

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E-commerce Giants to Resume Grocery Delivery: COVID-19

263

E-commerce giants Grofers, Big Basket, and Flipkart have resumed delivery of online grocery, much to the relief of their customers. The nationwide lockdown has interrupted their operations in the past few days, but, they are back on track, thanks to the support from local authorities.

Flipkart announced the shutting down of its services with effect from 25th March after facing huge disruption in their supply chains. But, the biggest e-commerce market, Flipkart CEO announced on 26th March that they will resume delivery of online grocery in selected cities, to start with. The decision, according to him, was taken after the concerned authorities ensured the security of the delivery executives. He said Flipkart will work round the clock to serve their customers in this testing period.

In a similar announcement yesterday, Big Basket said that they have resumed services in Bangalore, Ahmedabad, Bhopal, Mumbai, Indore, Coimbatore, Noida, Surat, Mysore, and Vadodara. They also asked the customers to cooperate as services may not be too prompt in the next few days, owing to the prevailing situation. They have also issued a list of cities where they are hoping to resume services in the next couple of days. These cities include Gurgaon, Ghaziabad, Jaipur, Hyderabad, Lucknow, Kolkata, Patna, Nagpur, and Vijaywada. Talks are going on with local authorities in these cities for issuing identity cards to the delivery executives so that they can pass through the lockdown and deliver groceries to customers.

Start incorporating

Grofers has also issued similar statements recently. With assurance from authorities that the delivery supply chain of e-comm retailers for groceries will not be interrupted, Grofers are accepting orders again in selected cities. These cities include Delhi, Faridabad, Gurugram, Noida, Bengaluru, Ghaziabad, Jaipur, Ahmedabad, Mohali, and Lucknow. Grofers said they would focus more on clearing backlogs first and would then work their way up to full capacity.

In the initial days of the lockdown, many customers of these e-com giants received cancellation messages stating that delivery could not be completed due to restrictions on movement by local authorities. However, with repeated communication from the Government, the ‘cloud cover’ of uncertainty over the delivery of essential services seems to be clearing out with every passing day. The E-commerce giants are gearing up again to ensure smoother deliveries and to fulfil orders of grocery items. Things are coming back on track, slowly, but surely.

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