Did you know there is a toll-free number for Aadhaar cards? This blog will look at everything you need to know about Aadhaar customer service number.
The Aadhaar card enrollment process is a massive, nationwide undertaking. Firstly, due to the large population in India, with a large part of it being in rural areas, the UIDAI was required to ensure efficient communication. Hence, to help share information and clear any confusion, the UIDAI set up several Aadhar Card Customer Care toll-free numbers. Here, In this blog you will get to know more about Aadhar Customer Service Number Toll Free.
This system makes it much easier for people to file complaints, get their questions answered, and make suggestions to the department by Aadhar Card Customer Care.
Since Aadhaar cards contain both demographic and biometric information, it is difficult to duplicate one. As a result, the government requires that Aadhaar be linked to various government schemes and programs. It should be noted, however, that a number of these linking requirements have deadlines to ensure that all citizens complete the verification process on time. The UIDAI can also be contacted via these toll-free numbers if you encounter difficulties during the linking process. Free guidance and assistance will be provided to them. By calling the Aadhar Card Customer Care service toll-free number, users can get answers to their questions and register complaints.
Brief Overview of the Aadhaar Card and Its Importance
The government of India issues the Aadhaar card to its citizens. It’s a 12-digit ID number linked to the individual’s biometrics and demographics. As of 2009, Aadhaar cards provide a universal identity for citizens and residents of India, and they’re now an essential document for getting government services, subsidies, and welfare programs.
What is the Aadhaar Customer Service Number?
These UIDAI-operated toll-free numbers 1800 300 1947 or simply 1947 assist users in connecting with the department and getting their questions answered by Aadhar Card Customer Care. In addition to this, the UIDAI has other grievance redressal units in most regional offices to assist users with complaints.
Importance of Having Access to Aadhaar Customer Service Number Support
Aadhaar cards are important because they serve as a single source of identity and address proof. It simplifies getting government services and makes proving your identity and eligibility easy. Moreover, the Aadhaar card has helped reduce fraudulent activities and duplicate identities, ensuring better accountability.
Individuals with necessary documents like an Aadhaar card need customer support. Individuals with problems with their Aadhaar cards can get help from customer service. You can use it to fix issues like lost or stolen cards, incorrect information, or any other technical difficulties. To get government services and benefits, customers need timely and accurate information. Customer care support can help individuals ensure their Aadhaar card data is secure and accurate.
UIDAI Regional Offices
| City | Address |
| Bengaluru | Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 01. Phone number: 080-22340104 Fax number: 080-22340310. |
| Chandigarh | SCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh 160017 Phone number: 0172-2711947 Fax number: 0172-2711717 Email address: grievancecell.rochd@uidai.net.in. |
| Delhi | Ground Floor, Pragati Maidan Metro Station, Pragati Maidan, New Delhi-110001 Phone number: 11 40851426 Grievance Cell number: 011-40851426 Fax: 011-40851406 Email address: publicgrievance.cell@uidai.net.in. |
| Guwahati | Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006 Phone number: 0361-2221819 Fax number: 0361-2223664. |
| Hyderabad | 6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad – 500 038, Telangana State Phone number: 040 23739269 Grievance Cell number: 040-23739266 Fax number: 040-23736662. |
| Lucknow | 3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/ V,Vibhuti Khand, Gomti Nagar, Lucknow – 226 010 Phone number (Enrolment related): 0522 2304979 Phone number (Self Service Update Portal related): 0522 2304978 Email address: uidai.lucknow@uidai.net.in. |
| Mumbai | 7th Floor, MTNL Exchange, GD Somani Marg, Cuff Parade, Colaba, Mumbai – 400 005 Grievance Cell phone number: 1947 UIDAI RO phone number: 022-22163492 Email address: help@uidai.gov.in. |
| Ranchi | 1st Floor, RIADA Central Office Building, Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834 010 Phone number: 9031002292 Email address: ro.helpdesk@uidai.net.in. |
Online Through the Resident Portal
- Step 1: Visit the CPGRAMS website at https://pgportal.gov.in/.
- Step 2: Choose your preferred language, either English or Hindi.
- Step 3: Provide your Username, Mobile Number, or Email ID.
- Step 4: Enter your password.
- Step 5: Enter the security code displayed in the box.
- Step 6: Click on the “Login” button.
If you are a new user and not registered on the portal, you will need to fill out the Registration/Sign up Form.
Aadhar Card Customer Care UIDAI Headquarters
Unique Identification Authority of India
Government of India
Bangla Sahib Road, Behind Kali Mandir,
Gole Market, New Delhi – 110001
Phone: 011-23478653
Filing Complaints Online through the Resident Portal
To file complaints online, follow these steps:
- Step 1: Visit the complaint form
- Step 2: Fill in the required details such as Enrolment ID, personal information, location, complaint details, etc.
- Step 3: Submit the form to register your complaint online.
You will receive updates on your complaint through email or mobile number. Complaints can be filed through this mechanism for various categories, including Aadhaar Letter/PVC Status, Authentication Issues, Enrolment Related Matters, Operator/Enrolment Agency Issues, Portal/Application Issues, and Update Related Matters.
To check the status of an Aadhaar complaint filed through the resident portal, follow these steps:
- Step 1: Visit the resident portal
- Step 2: Enter the complaint ID and security code.
- Step 3: Click on the “Submit” button to check the complaint status.
Aadhar Card Customer Care Regional Contact Numbers
| Regional Centre | Telephone Number | Fax | Address | |
| Bengaluru | 080-22340865 | 080-22340310 | gopalan.rs@uidai.net.in | Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 560001 |
| Bhopal | – | – | – | UIDAI State Bhopal, Ground Floor, BSNL Bhawan, Near Paryawas Bhawan, Arera Hills, Bhopal – 462026, Madhya Pradesh |
| Chandigarh | 0172-2711947 | 0172-2711717 | grievancecell.rochd@uidai.net.in | SCO 95-98, Ground and Second Floor, Sector 17-B, Chandigarh – 160017 |
| Guwahati | 0361-2221819 | – | helpdesk.roghy@uidai.net.in | Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781006 |
| Hyderabad | 23739269 | – | gopalan.rs@uidai.net.in | 6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam, Ameerpet Hyderabad – 500038, Telangana State |
| Kolkata | Toll-Free No.: 1947, Phone: 033-22101060 | – | westbengal.helpdesk@uidai.net.in | Ground Floor, Telephone Bhawan, 34, BBD Bag (South), Dalhousie, Kolkata – 700001 |
| Lucknow | 0522-2304979 (Enrolment), 0522-2304978 (SSUP) | – | uidai.lucknow@uidai.net.in | UIDAI Regional Office, 3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/ V,Vibhuti Khand, Gomti Nagar, Lucknow – 226010 |
| Mumbai | Grievance Cell Contact No.: 1947, UIDAI RO Mumbai Contact No.: 022-22163492 | – | help@uidai.gov.in | UIDAI Regional Office, 7th Floor, MTNL Exchange Building, G.D. Somani Marg, Cuffe Parade, Colaba, Mumbai – 400005 |
| New Delhi | Grievance Cell: 011-40851426, Reception: 11-40851426 | 011-40851406 | help@uidai.gov.in | Ground Floor, Supreme Court Metro Station, Pragati Maidan, New Delhi – 110001 |
| Patna | Toll-Free No.: 1947, Phone: 0612-2545678 | – | campoffice.patna@uidai.net.in | 4th Floor, Lalit Bhawan Bailey Road, Jawaharlal Nehru Marg, Patna, Bihar – 800001 |
| Thiruvananthapuram | 0471-2990710 | – | helpdesk-sokl@uidai.net.in | UIDAI State Office Door Sanchar Bhavan PMG Junction Pattom Village Thiruvananthapuram Kerala- 695033 |
| Ranchi | Toll-Free No.: 1947, Helpdesk Tel. No.: 9031002292 | – | helpdesk-roranchi@uidai.net.in | UIDAI Regional Office, 1st Floor, JIADA Central Office Building Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834010 |
| Bhubaneswar | Toll-Free No.: 1947, Phone: 0674-2914217 | – | UIDAI State Office Bhubaneswar, 3rd Floor, OCAC Tower, Acharya Vihar, RRL Post Office, Bhubaneswar, Khordha, Odisha-751013 |
Aadhar Card Customer Care Services
Aadhaar Customer Service Number services assist individuals with queries or issues related to their Aadhaar card. The following are the different customer care services available:
- Toll-Free Number: The UIDAI (Unique Identification Authority of India) has a toll-free number, 1947, which individuals can use to resolve their Aadhaar card-related queries. This service is available in multiple languages, and individuals can get assistance in their preferred language.
- Email Support: Individuals can also email their queries or complaints related to their Aadhaar card to help@uidai.gov.in. The UIDAI team will respond to the email within a few working days.
- Grievance Redressal: If an individual has a complaint or grievance related to their Aadhaar card, they can register it online on the UIDAI website. The grievance redressal system allows individuals to register their complaints and track their status.
- Social Media Support: UIDAI has an active social media presence on platforms like Twitter and Facebook, where individuals can post their queries or complaints related to their Aadhaar card. The UIDAI team will respond to the query or complaint on social media and assist accordingly.
UIDAI Headquarters and Contact Details
UIDAI’s headquarters is in New Delhi. Users also have the option of writing to the UIDAI directly to get their questions answered by Aadhar Card Customer Care. However, this might take longer, as the head office is primarily responsible for overseeing the entire operation. Moreover, the head office is extremely busy.
Contact Details for Aadhar Card Customer Care:
- Toll-Free Number: 1947
- Email Support: help@uidai.gov.in
- Grievance Redressal: https://pgportal.gov.in/ or https://resident.uidai.gov.in/file-complaint
- Social Media Support: UIDAI is active on Twitter (@UIDAI) and Facebook (@UIDAIROHQ)
The contact details for the headquarters are as follows:
Regional Contact Numbers
Aadhar toll-free number help in regulating, monitoring and overseeing the Aadhaar services and processes across India. And also aid in managing the Aadhaar operations efficiently. To help share the load of answering queries and registering grievances, the UIDAI has set up several regional centers Aadhar card customer care. Such centres are spread across high-population towns and cities in India. They also have a special grievance redressal unit that allows users to share their issues and get quick responses. Now let’s take a look at the various regional centres and their respective contact numbers for Aadhaar Customer Service Number:
| Sl No | Region | Email ID | Address |
| 1 | Chandigarh | grievancecell.rochd@uidai.net.in |
SCO 139-141, 3rd and 4th Floor, Sector 17-C, Chandigarh-160017 |
| 2 | New Delhi |
Contact Number: 011-23481126 |
Ground Floor, Pragati Maidan Metro Station, New Delhi-110001 |
| 3 | Lucknow | uidai.lucknow@uidai.net.in |
UIDAI Regional Office, 3rd Floor, UP State Construction and Infrastructure Development Corporation Ltd. Building, TC-46/V, Vibhuti Khand, Gomti Nagar, Lucknow – 226 010 |
| 4 | Mumbai | help@uidai.gov.in |
UIDAI Regional Office, 7th Floor, MTNL Exchange Building, G.D. Somani Marg, Cuffe Parade, Mumbai – 400 005 |
| 5 | Ranchi | ro.helpdesk@uidai.net.in |
UIDAI Regional Office, 1st Floor, RIADA Central Office Building Namkum Industrial Area, Near STPI Lowadih, Ranchi – 834 010 |
| 6 | Hyderabad | gopalan.rs@uidai.net.in |
6th Floor, East Block, Swarna Jayanthi Complex, Beside Maitrivanam, Ameerpet Hyderabad-500 038 |
| 7 | Guwahati | d.khound@uidai.net.in |
Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur, Guwahati – 781 006 |
| 8 | Bengaluru | gopalan.rs@uidai.net.in |
Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru – 560001 |
| 9 | Gurugram | ylprao@uidai.net.in |
UIDAI Data Centre, Technology Centre-Office Complex Plot No. 1, Sector-M2, IMT Manesar, Manesar (Gurugram) – 122050 |
Online Support Options for Aadhaar Customer Service Number Queries:
- UIDAI Website: Individuals can visit the UIDAI website (https://uidai.gov.in/) to get information about their Aadhaar card and its services.
- Aadhaar Self Service Update Portal: Individuals can use the Aadhaar Self Service Update Portal (https://ssup.uidai.gov.in/web/guest/ssup-home) to update their Aadhaar card information or track their update status.
- mAadhaar App: Individuals can download the mAadhaar app on their smartphones to access their Aadhaar card information and avail of various Aadhaar-related services.
Process of Grievance Redressal
The UIDAI has set up an active mechanism for grievance redressal. This means that individuals can reach out to the UIDAI via multiple channels to file complaints and register their grievances by Aadhar Card Customer Care.
Some of them are as follows:
- Aadhar Card Customer Care Toll-free Number – As a first step, users can call the toll-free number 1947 and address their grievances to a UIDAI operator via phone. However, they can also call the regional center and ask for an executive to get their issues resolved.
- Via Post – As a second step, users can also send their messages or complaints to UIDAi via post. They may send complaints and letters to either the headquarters in New Delhi or their nearest regional center.
- Via Email – Additionally, people can also share their grievances addressed via email. Which will be registered by sending one to help@uidai.gov.in
Common Aadhar Card Customer Care Queries
- Updating personal details in Aadhaar Card
To update personal details on one Aadhaar Card, one can visit the UIDAI website and follow the steps mentioned below:
-
- Click on the ‘Update Aadhaar’ link.
- Enter the Aadhaar card number, and the OTP received on the registered mobile number.
- Select the relevant fields that need to be updated.
- Upload the relevant documents to support the changes.
- Submit the request and note the URN (Update Request Number) for future reference.
- Requesting a duplicate Aadhaar Card
To request a duplicate Aadhaar Card, one can visit the UIDAI website and follow the steps mentioned below:
-
- Click on the ‘Order Aadhaar Reprint’ link.
- Enter the Aadhaar card number or the virtual ID and the security code.
- Click on ‘Send OTP’ and enter the OTP received on the registered mobile number.
- Pay the prescribed fee using net banking, credit/debit card, or UPI.
- After successful payment, the request will be processed after successful payment, and the duplicate Aadhaar Card will be dispatched to the registered address.
- Checking Aadhaar Card status:
To check Aadhaar Card status, one can visit the UIDAI website and follow the steps mentioned below:
-
- Click on the ‘Check Aadhaar Status’ link.
- Enter the 28-digit enrolment ID, the date and time, and the security code.
- Linking Aadhaar Card with other services:
To link Aadhaar Card with other services, one can visit the respective service provider’s website and follow the steps mentioned below:
-
- Enter the Aadhaar Card number and other relevant details.
- Verify the OTP received on the registered mobile number.
- Link the Aadhaar Card with the respective service.
Common services that require linking Aadhaar cards include bank accounts, mobile numbers, PAN cards, and LPG connections.
Using the Resident Portal
- Another method through which an applicant can file complaints is via the online Resident Portal. To access this form, users may use this link.
- An applicant must fill out the form mentioning details regarding their issue and then submit the complaint online in Aadhar Card Customer Care . After that, an Aadhaar executive will get back to the applicant with a solution within the shortest duration possible.
- To ensure success an applicant will have to provide their details such as their Aadhaar Card enrolment ID, registered email ID, and personal details. Moreover, the location of the complainant and the time of the complaint has to be mentioned in Aadhar Card Customer Care .
- The applicant will also receive an email on their registered email ID regarding the updates about the grievance. Moreover, they can also check the status of their grievance online by using their complaint request number to Aadhar Card Customer Care.
Moreover, an applicant can also raise complaints regarding the following issues through the Resident Portal:
- Rude Operator
- Operator denies enrolment
- Acknowledgement receipt not given
- Enrolment form unavailable at the center
- Unhelpful staff
- Inadequate facilities
- An operator enters incorrect data even after warning
- Corruption
- Agency unavailable.
How to Contact Aadhaar Customer Service Number
To contact Aadhaar Customer Service Number individuals can use the following contact options:
- Toll-Free Number: Individuals can call the UIDAI toll-free number, 1947, to get their Aadhaar card-related queries resolved. This service is available in multiple languages, and individuals can get assistance in their preferred language.
- Email Support: Individuals can also email their queries or complaints related to their Aadhaar card to help@uidai.gov.in. The UIDAI team will respond to the email within a few working days.
- Grievance Redressal: If an individual has a complaint or grievance related to their Aadhaar card, they can register it online on the UIDAI website. The grievance redressal system allows individuals to register their complaints and track their status.
- Social Media Support: UIDAI has an active social media presence on platforms like Twitter and Facebook, where individuals can post their queries or complaints related to their Aadhaar card. The UIDAI team will respond to the query or complaint on social media and assist accordingly.
Steps to follow when contacting Aadhar Card Customer Care:
- Keep the Aadhaar card number and other relevant details handy.
- Choose the preferred contact option based on the query or complaint.
- Provide the details of the question or complaint clearly and concisely.
- Follow the instructions provided by the customer care representative to resolve the query or complaint.
- Note the reference number, complaint ID, or URN for future reference.
- Follow up on the status of the query or complaint, if required.
FAQ’s on Aadhaar Customer Service Number
How can I register a complaint regarding my Aadhar card services?
You can register a complaint regarding your Aadhar card services through various channels such as toll-free number, email, chatbot, and web portal. You can call the toll-free number 1947, send an email to help@uidai.gov.in or file a complaint on the UIDAI website under the 'File a complaint' section.
Is there an email support for Aadhar card-related queries?
Yes, you can send an email to help@uidai.gov.in for any queries and complaints related to Aadhar card services.
What is the operating time for the Aadhar card customer care toll-free number?
The operating time for the Aadhar card customer care toll-free number is Monday to Saturday: 07:00 am to 11:00 pm and Sunday: 08:00 am to 05:00 pm, except on three national holidays: 26th Jan, 15th Aug, 2nd Oct.
Can I track the status of my Aadhar card-related complaint?
Yes, you can track the status of your Aadhar card-related complaint on the UIDAI website under the 'File a complaint' section.
What should I do if I don’t receive a response after contacting the Aadhar customer care?
If you don't receive a response after contacting Aadhar customer care, you can follow up on your complaint by calling the toll-free number 1947 or sending an email to help@uidai.gov.in.
Are there regional or state-specific helplines for Aadhar card issues?
Yes, there are regional offices of UIDAI located in various cities across India. You can find the contact details of these offices on the UIDAI website.
How can I report an error or discrepancy in my Aadhar details?
You can report an error or discrepancy in your Aadhar details by calling the toll-free number 1947, sending an email to help@uidai.gov.in, or visiting the nearest Aadhar Seva Kendra.
Can I seek help in regional languages when I call the Aadhar card toll-free number?
Yes, you can seek help in regional languages when you call the Aadhar card toll-free number.
What information should I keep handy before calling the Aadhar customer care?
Before calling Aadhar customer care, you should keep your Aadhar number or enrollment ID handy.
How can I get information about Aadhar enrollment centers via customer care?
You can get information about Aadhar enrollment centres by calling the toll-free number 1947 or visiting the UIDAI website.
Is there a separate helpline for Aadhar card enrollment queries?
No, there is no separate helpline for Aadhar card enrollment queries. However, you can call the toll-free number 1947 or visit the UIDAI website for any queries related to Aadhar card services.
