A small team working out of a small space in Chennai starts out ambitiously, offering services like company incorporation, intellectual property and legal documentation, some of which would go on to capture 1% of the Indian market. Strong relations built with chartered accountants, company secretaries and lawyers across India.
The team size increases three times with all members working aggressively towards launching a Customer Relationship Management System. The number of customers skyrockets to reach 35,000 per year and the satisfaction percentage increases to 90%.
Technology is ramped up to deliver a smooth experience to customers. New services like accounting and government filings are introduced. We witness a 300% year-on-year growth for the third consecutive year.
The team is shifted to a new premise in Chennai. Operations begin in Bengaluru and Hyderabad with representatives in Mumbai and Delhi and over 100 affiliates across India. Customer base grows to 120,000 and the team gets geared for simplifying the legal service even further.
A full-fledged, self-serve online platform is created where customers seek legal advice and add their legal requirements to a cart and pay for them online. The team size grows to 200 and starts delivering services to Tier 2 and Tier III cities. A marketplace is built to connect all the Indian citizens to lawyers and other professionals in their vicinity. A mobile app LIBRA to enable lawyers to manage their practice in a tech-savvy manner is launched.
New services are introduced; milestones are crossed; with more than 1.5 lakh happy customers, Vakilsearch gains Forbes recognition.
Vakilsearch reaches a monthly revenue of 1 cr+ and successfully launches Steno, Virtual stenographer, a web-based application.